FIT Case Manager #390

LifeWorks NW is a private, non-profit organization providing prevention, mental health, substance use treatment, and related social services to youths, adults, and older adults in over fifteen locations throughout Multnomah, Washington, and Clackamas counties. LifeWorks NW promotes a healthy community by providing quality and culturally responsive mental health and addiction services across the lifespan.

Our core values-Recovery and Relationships, Resilience, and Results-inform the work we do. The four pillars of the strategic vision include Compassionate, Impactful Care, Holistic Health, Passionate Team, and Thriving Organization. Diversity, Equity, and Inclusion are critical to successfully achieving the mission. We know that "life works" when people get the help they need and are dedicated to changing lives.

The FIT Case Manager works with families involved with ODHS in Multnomah County who are also struggling with substance use disorder. Some focus on women and children in the African American culturally focused residential program Project Network and some focus on outpatient clients. Provides case management resources for clients and their families, as well as coordinating services.

As a behavioral health organization, LifeWorks NW employees are required to have had their COVID 19 vaccination (or have an approved medical/religious exemption) per State of Oregon rules. Proof of COVID-19 vaccination is required upon hire. 

Location: This position is based out of LifeWorks NW's Rockwood site. 

Pay/Benefits: $17.02 to $18.30 per hour. This position is 40 hours a week. Full benefits.

Essential Responsibilities: (Must be able to be performed with or without reasonable accommodation.)

  • Work closely with ODHS, FIT partners, PNet and AOP clinical teams, family members, and community partners to ensure a successful course of treatment at LWNW.
  • Screen clients and determine case management needs.
  • Accompany and represent clients in court.
  • Develop goals on Service Plan that facilitate each client's successful completion of their Individual Services and Supports Plan (ISSP).
  • Facilitate engagement in services. The FIT Case Manager is the primary source of communication between treatment services and ODHS, referents, family members, and other community partners.
  • Provide culturally-focused case management services to each client, as indicated in the Service Plan, including locating and accessing needed resources that are appropriate for the family, removing barriers to treatment success, facilitating movement between levels of care, assisting in the development of culturally-specific and recovery-oriented support systems, and skills training. Case management services are offered in multiple settings, including the community, residential treatment, and at home.
  • Maintain awareness of culturally appropriate community referral resources
  • Provide home visits to offer parenting and child development information along with resource and referral information e.g., health, mental health services, community supports, etc.
  • Complete documentation in electronic health record system.
  • Serve as group facilitator; planning and implementing culturally appropriate group activities, including activities in the community that foster community awareness, educational success, development of social support systems, and recovery-oriented recreation.
  • Check e-mail/voicemail daily when working.
  • Attend informational and clinical meetings which may include all-agency meetings, team meetings, consultation meetings with psychiatrist, staffing, intra-agency trainings, etc. as required.
  • Continually increase level of cultural sensitivity, awareness and competency.
  • Some evenings/weekends required.
  • Meet standards for documentation and work accuracy as defined in the Performance Evaluation including timely completion of progress notes, assessments, treatment plans, and authorization requests.
  • Meet standards as defined in the Performance Evaluation for direct service, implementation and utilization of the clinical model, quality of clinical practice and teamwork.
  • Travel between sites or in the community, including providing client transportation.
  • Participate in a culture of feedback at the agency by eliciting feedback to promote professional growth and assess work effectiveness.
  • Use Feedback-Informed Treatment service delivery approach to obtain and review feedback from clients regarding the fit and effectiveness of the services provided to them.

Qualifications: (Equivalent education and/or experience may be substituted for qualifications. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each task proficiently.)

  • Bachelor's degree in area of specialization directly related to work performed e.g., psychology, counseling, social work, etc. or a minimum of 2 years of prior experience with the related population.
  • Demonstrated ability to communicate effectively; understand mental health/SUD assessment, treatment, and service terminology and individual, group, family, and other counseling techniques; understand program policies and procedures for services and supports identified in an Individual Services and Supports Plan.
  • Demonstrated ability to provide culturally-competent treatment services, understand cultural values and norms of diverse client populations, and maintain a cooperative working relationship with others in a culturally diverse environment. Sensitivity and understanding of specific barriers which may lead to lack of access and engagement.
  • Demonstrated ability in providing case management services and compliance with confidentially in accordance with federal, state and/or funding source requirements.
  • Knowledge of community resources and treatment agencies, enabling appropriate referrals for specific client needs.
  • Proficient in Microsoft Outlook and Word. Ability to master proprietary software including electronic health record system required.
  • Requires access to a car, a valid driver's license, proof of current automobile insurance coverage, and verification of safe driving record from DMV.
  • Ability to perform essential functions of job without creating a direct threat to the safety of self or others.

Work Activities

(Residential) FIT CM participate in On Call rotation on the clinical team, answering program calls for a week at a time 24/7 after hours and potentially coming on site after normal working hours.

Managing client crisis and coordinating with supervisor, referents, and other team members to ensure client and program safety.

Following program protocol when illegal substances, weapons, or other program contraband are found on client person or on site.

Providing Direct Client Care - Individual, parenting, and group skills training; case management; and crisis support.

Assisting Clients - Responsible for rendering assistance in clean up duties involving the bodily fluids spill kit when providing services at LifeWorks NW sites.

Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.

Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.

Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others and maintaining them over time.

Documenting/Recording Information - Entering, recording, storing, or maintaining information in written or electronic form according to required timelines.

Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, resolving grievances and conflicts, or otherwise negotiating with others.

Thinking Creatively - Developing, designing, or creating new applications, ideas, relationships, or systems.

Communicating with Supervisors or Peers - Providing information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

Communicating with Persons Outside Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Evaluating Information to Determine Compliance with Standards - Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.

Exposure to Environmental and/or Physical Hazards - May be exposed to various conditions specific to each home including stairs, pets, allergens, odors, alcohol or drug paraphernalia, and/or various other environmental elements.

Performing General Physical Activities - Performing physical activities that require considerable use of arms and legs and moving the whole body, such as standing, sitting, lifting up to and occasionally 25-50 lbs, walking, reaching and twisting.


Child and Adolescent Development - Understanding of developmental milestones and appropriate range of development by age.

Addictions - Understand SUD and impact of different substances

English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.


Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Coordination - Adjusting actions in relation to others' actions.

Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

Monitoring - Monitoring/assessing one's own performance, that of other individuals, or organizations to make improvements or take corrective action.

Negotiation - Bringing others together and trying to reconcile differences.

Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

Service Orientation - Actively looking for ways to help people.

Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

Speaking - Talking to others to convey information effectively.

Time Management - Managing one's own time and the time of others.

Writing - Communicating effectively in writing as appropriate for the needs of the audience.


Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.

Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.

Oral Expression - The ability to communicate information and ideas in speaking so others will understand.

Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Written Comprehension - The ability to read and understand information and ideas presented in writing.

Written Expression - The ability to communicate information and ideas in writing so others will understand.

Workplace Environment

FIT CM's can meet with clients in a variety of settings in office, residential treatment, medical clinics / hospitals, in home, court, in the community etc. Needs assessments may be performed many settings and or via telehealth. Frequent travel between sites, ODHS offices, court, and other community resources with clients.

Close coordination is held with Project Network, a three-story, 34 bed residential treatment center for moderate to high acuity women and children.

Direct in-person group, case management, counseling on site, administering UA's in spaces that may require close contact.

Working with low to high acuity population coming directly from high-risk environments, working with children who are too young to wear masks.

Expectation to wear mask while on site and enforce COVID precautions with clients who often have trouble following COVID safety rules.

Equal Opportunity Employer

Drug Free/Tobacco Free Site 01/09