Family Advocate #1382

LifeWorks NW is a private, non-profit organization providing prevention, mental health, substance use treatment, and related social services to youths, adults, and older adults in over fifteen locations throughout Multnomah, Washington, and Clackamas counties. LifeWorks NW promotes a healthy community by providing quality and culturally responsive mental health and addiction services across the lifespan.

Our core values-Recovery and Relationships, Resilience, and Results-inform the work we do. The four pillars of the strategic vision include Compassionate, Impactful Care, Holistic Health, Passionate Team, and Thriving Organization. Diversity, Equity, and Inclusion are critical to successfully achieving the mission. We know that "life works" when people get the help they need and are dedicated to changing lives.

The Family Advocate provides limited skills training and support services in the clients' home to help families work toward harmony; learn to support each other through everyday challenges and to reach everyday goals.

As a behavioral health organization, LifeWorks NW employees are required to have had their COVID 19 vaccination (or have an approved medical/religious exemption) per State of Oregon rules. Proof of COVID-19 vaccination is required upon hire. 

Location: This position is based out of Washington County DHS office.

Pay/Benefits: $19.95 to $21.70 per hour. This position is 40 hours a week. Full benefits.

Essential Responsibilities:(Must be able to be performed with or without reasonable accommodation.)

  • Meets productivity standards as defined by the performance review including face to face contact with clients and maintaining a full case load.
  • Continually increases level of cultural sensitivity, awareness and competency. Actively participates in a minimum of four hours of training related to cultural effectiveness in working with diverse populations.
  • Works with families and service providers to minimize the potential for child abuse; makes home visits to families.
  • Provides skills training, parent education, and support services in the home.  Plans and coordinates lessons for each session.
  • Help families recognize their personal strengths and develops a plan of action to address areas in which they want to improve.  Consults with supervisor on cases involving potential domestic abuse or other family problems affecting clients' development.
  • Links families with community resources. Collaborates with community partners.
  • Uses program outcome measures as assigned.
  • Maintains chart notes related to external contracts, tracks client's involvement, follow-through and progress in program activities. Documents and maintains client records to ensure compliance with agency and contract guidelines and confidentiality. Completes documentation in an electronic health records system and scheduling program within agency specified timelines.
  • Completes critical incident reports when indicated within 24 hours of a critical incident.
  • Participates in regular individual meetings with supervisor and attends informational and clinical meetings which may include all-agency meetings, team meetings, consultation meetings with community partners, intra-agency trainings, etc. and completes trainings as assigned.
  • Checks e-mail/voice mail daily/throughout the day when working responding to contacts within 48 hours  for routine matters (urgent matters may require a more immediate response).
  • Travels between sites or in the community.

Work Activities: 

Providing Direct Client Care - Individual and parenting skills training; case management; and occasional crisis support.

Assisting Clients - Responsible for rendering assistance in clean up duties involving the bodily fluids spill kit when providing services at LifeWorks NW sites.

Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.

Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.

Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.

Documenting/Recording Information - Entering, recording, storing, or maintaining information in written or electronic form according to required timelines

Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Thinking Creatively - Developing, designing, or creating new applications, ideas, relationships or systems.

Communicating with Supervisors or Peers - Providing information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

Communicating with Persons Outside Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Evaluating Information to Determine Compliance with Standards - Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish work.

Exposure to Environmental and/or Physical Hazards - May be exposed to various conditions specific to each home including stairs, pets, allergens, odors, alcohol or drug paraphernalia, and/or various other environmental elements.

Performing General Physical Activities - Performing physical activities that require considerable use of arms and legs and moving the whole body, such as standing, sitting, lifting up to and occasionally 25 - 50 lbs, walking, reaching and twisting.

Qualifications:(Equivalent education and/or experience may be substituted for qualifications.  Requirements are representative of minimum levels of knowledge, skills and/or abilities.  To perform this job successfully, the employee will possess the abilities or aptitudes to perform each task proficiently.)

  • Bachelor's degree in area of specialization directly related to work performed e.g. psychology, counseling, social work, etc. or a minimum of 3 years of prior experience with the related population.
  • Additional 2 years of specific experience providing skills training or related services to high risk families.
  • Demonstrated ability to communicate effectively; understand mental health assessment, treatment and service terminology and individual, group, family and other counseling techniques; program policies and procedures for services and supports identified in an Individual Services and Supports Plan.
  • Demonstrated ability to provide culturally-competent treatment services to diverse client populations and maintain a cooperative working relationship with others in a culturally diverse environment.
  • Demonstrated ability to provide case management services and compliance with confidentially in accordance with federal, state and/or funding source requirements.
  • Knowledge of community resources and treatment agencies enabling appropriate referrals for specific client needs.
  • Proficient in Microsoft Outlook and Word.  Ability to master proprietary software including electronic health record system required.
  • Requires access to a car and a valid driver's license.
  • Ability to perform essential functions of job without creating a direct threat to the safety of self or others.

Knowledge:

Child and Adolescent Development - Understanding of developmental milestones and appropriate range of development by age.

Networking - Familiar with community resources, able to identify needs and find resources for families, ability to understand program requirements and determine eligibility.

English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Skills:

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Negotiation - Bringing others together and trying to reconcile differences.

Service Orientation - Actively looking for ways to help people.

Monitoring - Monitoring/Assessing performance of oneself, other individuals, or organizations to make improvements or take corrective action.

Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.

Abilities:

Oral Expression - The ability to communicate information and ideas in speaking so others will understand.

Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.

Written Comprehension - The ability to read and understand information and ideas presented in writing.

Written Expression - The ability to communicate information and ideas in writing so others will understand.

Equal Opportunity Employer

www.lifeworksnw.org

Drug Free/Tobacco Free Site 01/09