Housing Specialist #1407

LifeWorks NW is a private, non-profit organization providing prevention, mental health, substance use treatment, and related social services to youths, adults, and older adults in over fifteen locations throughout Multnomah, Washington, and Clackamas counties. LifeWorks NW promotes a healthy community by providing quality and culturally responsive mental health and addiction services across the lifespan.

Our core values-Recovery and Relationships, Resilience, and Results-inform the work we do. The four pillars of the strategic vision include Compassionate, Impactful Care, Holistic Health, Passionate Team, and Thriving Organization. Diversity, Equity, and Inclusion are critical to successfully achieving the mission. We know that "life works" when people get the help they need and are dedicated to changing lives.

The Housing Specialist assists consumers in finding and maintaining appropriate housing utilizing HUD Section 8 certificates, Continuum of Care Vouchers (i.e., Shelter Plus Care), Project-based Vouchers. Provides support for housing search and placement.

As a behavioral health organization, LifeWorks NW employees are required to have had their COVID 19 vaccination (or have an approved medical/religious exemption) per State of Oregon rules. Proof of COVID-19 vaccination is required upon hire. 

Location: This position is based out of LifeWorks NW's Rockwood site. 

Pay/Benefits: $19.95 to $21.70 per hour. This position is 40 hours a week. Full benefits.

Essential Responsibilities: (Must be able to be performed with or without reasonable accommodation.)

- Identifies appropriate housing for homeless/low income individuals. Maintains a list of available housing in the assigned county. Provides information on vacancies to appropriate clinical staff.

- Represents LifeWorks NW at all appropriate housing meetings held by the local housing authority. Assures that information on changes in funding or application processes are relayed to the appropriate supervisor.

- Establishes cooperative and collaborative relationships with other agencies, groups, and organizations in the development of housing resources.

- Assists clients with applications for subsidized housing.

- Coordinates and assists with housing placements.

- Works with client to ensure completion of annual renewals and other housing related paperwork.

- Establishes and maintains connections with agencies or property management companies offering subsidized housing options.

- Maintains communication with clinical staff concerning tenant status.

- Acts as a liaison between tenant and landlord when appropriate.

- Responds to concerns raised by tenants, landlords, and clinical staff related to housing issues.

- Monitors housing needs.

- Keeps informed about housing issues involving changes in subsidies, federal regulations, and environmental regulations.

- Meets performance standards for productivity, accuracy and quality of work, customer service, teamwork, attendance and punctuality as well as projects/objectives as defined in the Performance Review.

- Continually increases level of cultural sensitivity, awareness and competency.

- References information on the computer, creates brochures, prepares housing reports, and creates memorandum of understanding documents with housing partners.

- Checks e-mail/voice mail throughout the day and when working responds to contacts within one business day.

- Attends informational meetings which may include all-agency meetings, housing related team meetings, consultation meetings, intra-agency trainings, etc. Participates in regular individual and team meetings with supervisor.

- Travels between sites or in the community.

- Participate in a culture of feedback at the agency by eliciting feedback to promote professional growth and assess work effectiveness.

- Use Feedback-Informed Treatment service delivery approach to obtain and review feedback from clients regarding the fit and effectiveness of the services provided to them.

Work Activities

Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.

Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.

Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.

Providing Direct Client Care - Providing individual and group skills training and case management.

Documenting/Recording Information - Entering or maintaining information in written or electronic form according to required timelines.

Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.

Communicating with Persons Outside Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Communicating with Supervisors or Peers- Providing information to supervisors or co-workers by telephone, in written form, e-mail, or in person.

Thinking Creatively - Developing, designing, or creating new applications, ideas, relationships or systems.

Provide Consultation and Advice to Others - Providing guidance and expert advice to co-workers and clinical team.

Qualifications: (Equivalent education and/or experience may be substituted for qualifications. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each task proficiently.)

- This position requires a valid and active QMHA credential certification through MHACBO.

- Minimum 1 year working subsidized housing ideally within Oregon.

- One year of experience working with individuals with severe and persistent mental illness preferred.

- Prior experience with Section 8, CoC, and other federal and state housing programs preferred.

- Prior experience identifying and acquiring housing for low-income individuals.

- Thorough knowledge of Oregon Tenant Landlord law.

- Knowledge of guidelines and regulations in the Americans with Disability Act.

- Knowledge of guidelines and regulations in the Homeless Services Reform Act.

- Ability to provide effective training and technical assistance to co-workers who are supporting clients regarding housing options.

- Good computer skills including a functional knowledge of Microsoft Outlook, Word and Excel.

- Demonstrated effective communication skills and maintains a cooperative working relationship with others in a culturally diverse environment.

- Requires access to a car and valid driver's license.

- Ability to perform essential functions of job without creating a direct threat to the safety of self or others.

- Requires access to a car, a valid driver's license, proof of current automobile insurance coverage, and verification of safe driving record from DMV.

Knowledge

Customer and Personal Service - Knowledge of principles and processes for providing customer services.

English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Law and Government - Knowledge of laws, legal codes, government regulations and agency rules.

Customer Service - Knowledge of theories and methods for actively listening to clients, maintaining a professional demeanor in stressful situations, and involving the client when possible in all phases of service provision.

Skills

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

Coordination - Adjusting actions in relation to others' actions.

Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Service Orientation - Actively looking for ways to help people.

Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.

Speaking - Talking to others to convey information effectively.

Time Management - Managing one's own time and the time of others.

Writing - Communicating effectively in writing as appropriate for the needs of the audience.

Abilities

Oral Expression - The ability to communicate information and ideas in speaking so others will understand.

Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.

Written Comprehension - The ability to read and understand information and ideas presented in writing.

Written Expression - The ability to communicate information and ideas in writing so others will understand.


Equal Opportunity Employer

www.lifeworksnw.org

Drug Free/Tobacco Free Site 01/09