The Intake Coordinator is responsible for answering inquiries, obtaining information, distributing referrals, and documenting work in front office setting. This position provides support to clinical  prevention Clients.  Typically handles the more complex administrative functions at a site.

Location: This position is based out of LifeWorks NW's St Johns site. 

Pay/Benefits: $21.74 starting hourly pay, plus pro-rated comprehensive benefits.

Essential Responsibilities: 

• Maintain referral email account, including distributing referrals, answering questions from people who are referring or have self-referred, and necessary communications therein.
• Works closely with prevention teams.
• Perform triaging of referrals on a wait list, if applicable.
•  Support new hires in learning referral systems and participate in initial training. 
•  Act as resource to staff and clients.
• Update and maintain records in software.
• Manage referral paperwork and flow.
• Does data entry, references information on the computer, schedules, and runs basic reports as needed.
• Scanning, copying, and faxing as needed.
• Hear and process complaints from customers and public.
• Provide information about establishment such as location of departments or offices, employees within the organization, or services provided.

Qualifications: 

• High school diploma/GED or equivalent.
• Previous experience/formal education, preferably in a clinical setting.
• Prior experience working as a receptionist, preferably in a mental health setting medical office setting.
• Prior experience in selecting appropriate services for clients based on initial presented need.
• Good computer skills including a functional knowledge of Outlook, Word and Excel, 10-key, telephone skills and electronic record systems. Ability to master proprietary software which may include on-line scheduling and billing.  Knowledge and previous experience with office equipment including photocopying, faxing, and scanning etc.

LifeWorks NW is a private, non-profit organization providing prevention, mental health, substance use treatment, and related social services to youths, adults, and older adults in over fifteen locations throughout Multnomah, Washington, and Clackamas counties. LifeWorks NW promotes a healthy community by providing quality and culturally responsive mental health and addiction services across the lifespan. 

Our core values-Recovery and Relationships, Resilience, and Results-inform the work we do. The four pillars of the strategic vision include: Compassionate, Impactful Care; Holistic Health; Passionate Team; and a Thriving Organization. Diversity, Equity, and Inclusion are critical to successfully achieving the mission. We know that "life works" when people get the help they need and are dedicated to changing lives.

Equal Opportunity Employer

www.lifeworksnw.org

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