Mental Health Associate -Older Adults #739

LifeWorks NW is a private, non-profit organization providing prevention, mental health, substance use treatment, and related social services to youths, adults, and older adults in over fifteen locations throughout Multnomah, Washington, and Clackamas counties. LifeWorks NW promotes a healthy community by providing quality and culturally responsive mental health and addiction services across the lifespan.

Our core values-Recovery and Relationships, Resilience, and Results-inform the work we do. The four pillars of the strategic vision include Compassionate, Impactful Care, Holistic Health, Passionate Team, and Thriving Organization. Diversity, Equity, and Inclusion are critical to successfully achieving the mission. We know that "life works" when people get the help they need and are dedicated to changing lives.

LifeWorks NW's Enhanced Care Services provides individualized wrap-around rehabilitative behavioral health services to individuals residing in APD-licensed community settings. The Adult Outpatient Mental Health Program provides counseling services tailored to a wide range of needs through individual and group therapy.

The Mental Health Associate provides mental health services and behavioral interventions for medically compromised adults in an outpatient rehab setting. Coordinates program schedules.

As a behavioral health organization, LifeWorks NW employees are required to have had their COVID 19 vaccination (or have an approved medical/religious exemption) per State of Oregon rules. Proof of COVID-19 vaccination is required upon hire. 

Location: This position is located at our Sapphire at Cedar Crossings location.

Pay/Benefits: $19.95 to $21.70 per hour. This position is 20 hours a week with pro-rated comprehensive benefits

Essential Responsibilities:(Must be able to be performed with or without reasonable accommodation.)

  • Serves as resource for other staff members regarding administrative questions or behavioral interventions. This person has no administrative supervisory role (they do not do performance evaluations, hire or do disciplinary actions) they may have input on the evaluation which is done by the Program Coordinator/Director.

  • Provides behavioral interventions, case management and skill training to client and Adult Foster Home (AFH) staff as defined in the treatment plan. Encourages clients to express their feelings and discuss what is happening in their lives, and help them to develop insight into themselves and their relationships. Guides clients in the development of skills and strategies for dealing with their problems.

  • Counsels clients and patients, individually and in group sessions, to maximize the quality of their lives. Collects information about clients through interviews and observation.

  • Develops and presents group activities or therapies that are appropriate for treatment such as art groups, community outings, movement, reminiscence, etc. Collaborate with other staff members to perform clinical assessments and develop treatment plans.

  • Assists clients with activities of daily living including eating, bathing, dressing, toileting and grooming, alone or with assistance; observing patients' conditions, measuring and recording food and liquid intake/output, vital signs and reporting changes to professional staff; feeding clients who are unable to feed themselves; providing help walking and exercising.

  • Coordinates services with other LifeWorks NW staff and with external organizations such as government agencies, social services providers, and healthcare providers. Act as client advocates to coordinate with Skilled Nursing Facility (SNF) required services or to resolve emergency problems in crisis situations.

  • Provides crisis intervention to clients experiencing difficulties.

  • Documents and maintains client records in electronic health record system within 24 hours of client care to ensure compliance with LifeWorks' and contractual guidelines. Maintains confidentiality of records relating to clients' treatment.

  • Check e-mail/voice mail daily when working responding as appropriate.

  • Demonstrates effective communication skills and maintains a cooperative working relationship with others in a culturally diverse environment.

  • Transports clients in LifeWorks vehicle ensuring their safe transportation.

  • Some evenings and occasional weekends required.

  • Meets performance standards for direct client care, documentation, quality (including engagement and evidence based practices) teamwork as defined in the Performance Review.

  • Participates in regular individual and team meetings with supervisor. Attends informational and clinical meetings which may include all staff and team meetings, consultation with other staff and required trainings.

  • Participate in a culture of feedback at the agency by eliciting feedback to promote professional growth and assess work effectiveness.

  • Use Feedback-Informed Treatment service delivery approach to obtain and review feedback from clients regarding the fit and effectiveness of the services provided to them.

Qualifications:(Equivalent education and/or experience may be substituted for qualifications. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each task proficiently.)

  • This position requires a valid and active QMHA credential certification through MHACBO.

  • A bachelor's degree in behavioral sciences field or at least three years relevant work, education, training, or experience.

  • Typically the more senior/experienced person on a team.

  • Demonstrated ability to communicate effectively; understand mental health assessment, treatment and service terminology and individual, group, family and other counseling techniques; program policies and procedures for services and supports identified in an ISSP. (Individual Services and Supports Plan.)

  • Prior experience working in skilled nursing facilities or leading behavioral groups preferred.

  • Good computer skills including a functional knowledge of Microsoft Outlook and Word. Ability to master proprietary software including electronic health record system.

  • Demonstrates effective communication skills and maintains a cooperative working relationship with others in a culturally diverse environment.

  • Requires valid driver's license and verification of safe driving record from DMV and the ability to pass Ride Connection driving test.

  • Requires ability to work some evenings and/or weekends.

  • Understands and applies medical and mental health assessment, treatment, and service terms.

  • Ability to perform essential functions of job without creating a direct threat to the safety of self or others.

Work Activities

  • Communicating with Supervisors or Peers - Providing information to supervisors and coworkers by telephone, in written form, e-mail, or in person.

  • Assisting and Caring for Others- Providing personal assistance, emotional support, or other personal care to clients.

  • Resolving Conflicts and Negotiating with Others- Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

  • Documenting/Recording Information- Entering, recording, storing, or maintaining information in written or electronic form.

  • Establishing and Maintaining Interpersonal Relationships- Developing constructive and cooperative working relationships with others and maintaining them over time.

  • Getting Information- Observing, receiving, and otherwise obtaining information from all relevant sources.

  • Making Decisions and Solving Problems- Analyzing information and evaluating results to choose the best solution and solve problems.

  • Performing General Physical Activities- Performing physical activities that require considerable use of arms and legs and moving the whole body, such as leading exercise groups and activities or assisting with the activities of daily living for medically compromised adults.

  • Processes, Materials, or Surroundings- Monitoring and reviewing information such as resident's charts and program participation.

  • Assisting Clients -Responsible for rendering assistance in clean up duties involving the spill kit.


  • Customer and Personal Service- Knowledge of principles and processes for providing personal services to clients.

  • English Language- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

  • Psychology- Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation. Knowledge of assessment and treatment of behavioral and affective disorders.

  • Medicine- Knowledge of common symptoms of medical conditions and when to contact physician.


  • Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making. 

  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

  • Coordination - Adjusting actions in relation to others' actions.

  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

  • Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one. 

  • Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

  • Monitoring - Monitoring/assessing one's own performance, that of other individuals, or organizations to make improvements or take corrective action. 

  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents. 

  • Service Orientation - Actively looking for ways to help people.

  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

  • Speaking - Talking to others to convey information effectively.

  • Time Management - Managing one's own time and the time of others.

  • Writing - Communicating effectively in writing as appropriate for the needs of the audience.


  • Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.

  • Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.

  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand.

  • Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

  • Written Comprehension - The ability to read and understand information and ideas presented in writing.

  • Written Expression - The ability to communicate information and ideas in writing so others will understand.

Equal Opportunity Employer

Drug Free/Tobacco Free Site 01/09