Office Support Specialist II 355

LifeWorks NW is a private, non-profit organization providing prevention, mental health, substance use treatment, and related social services to over 30,000 youths, adults, and older adults in Multnomah, Washington, and Clackamas counties. LifeWorks NW promotes a healthy community by providing quality and culturally responsive mental health and addiction services across the lifespan. Core values include Recovery and Relationships, Resilience, and Results. The four pillars of the strategic vision include Compassionate, Impactful Care, Holistic Health, Passionate Team, and Thriving Organization. Diversity, Equity, and Inclusion are critical to successfully achieving the mission. LifeWorks NW is committed to advancing our equity and inclusion work with an emphasis on ensuring an anti-racist organizational culture and practice.  We strive to continuously improve the cultural competence and cultural humility of LifeWorks NW, its staff, and its services to clients and consumers in all aspects including race, ethnicity, gender, gender expression, sexual orientation, socio-economic background and status, age, religion, veteran status, citizen status, and ability. LifeWorks NW creates and upholds a work environment that is respectful and inclusive for all. LifeWorks NW services are effective across cultural groups.

The Office Support Specialist II position is responsible for answering inquiries, obtaining information and a variety of office duties in a fast-paced clinical front office setting. This position provides support to clinical staff working with mental health and addictions clients of all ages in person and on the phone.  Typically handles the more complex administrative functions at a site.

This position is based out of LifeWorks NW's Rockwood (SE Portland) site. 

Days/Hours: This is a full-time position working 40 hours per week. Currently, the days/hours are Monday through Friday from 9:00 am to 6:00 pm. Shift is subject to change (closing shift). 

Pay/Benefits::$19.00 to $20.66 per hour. Full benefits

Essential Responsibilities:

  • Performs reception duties, answering phones (on multi-line phone system). Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Act as resource to staff and clients.
  • Responsible for insurance verifications, set client fees, balance payment agreements and administrative intakes.
  • Update and maintain records in proprietary software.
  • Manage office paperwork and flow.
  • Does data entry, references information on the computer, schedules, runs basic reports as needed.
  • Scanning, copying and faxing as needed. 
  • Receive payment and record receipts for services.
  • Hear and process complaints from customers and public.
  • Schedule appointments and maintain and update appointment calendars.
  • Provide information about establishment such as location of departments or offices, employees within the organization, or services provided.
  • Continually increase level of cultural sensitivity, awareness and competency.
  • Unload and sort courier items and/or office supplies as needed.
  • Meets standards for productivity, accuracy/quality of work, customer service and team work.
  • Meets standards for attendance following the department's call-in policy for any unscheduled absences.

Qualifications:

  • High school diploma/GED or equivalent.
  • Previous experience/formal education preferably in a clinical setting.
  • Prior experience working as a receptionist preferably in a mental health setting.
  • Bilingual (English/Spanish) fluency preferred, but not required. 
  • Good computer skills including a functional knowledge of Outlook, Word and Excel, 10-key, telephone skills and electronic record systems. Ability to master proprietary software which may include on-line scheduling and billing. Must be able to keyboard 45 wpm. Knowledge and previous experience with office equipment including photocopying, faxing and scanning etc.
  • Demonstrates effective communication skills and maintains a cooperative working relationship with others in a culturally diverse environment.
  • Must be able to pass a DHS background check. 

Equal Opportunity Employer

Drug Free/Tobacco Free Site 01/09

www.lifeworksnw.org