Peer Support Specialist, Crisis Team/Hawthorn Walk-In Center 111

LifeWorks NW's Hawthorn Walk-In Center provides crisis intervention with people who are experiencing mental health or substance use concerns.

Days/Hours: This is a full-time position working 40 hours a week. This position will work Monday through Friday from 9:30 am to 6:00 pm. 

Pay/Benefits: $17.25 to $18.46 per hour. Full benefits

The Crisis Peer Support Specialist provides a variety of recovery-oriented services to individuals who are experiencing a mental health or emotional crisis who have self-identified as desiring peer supports.  The Peer Support Specialist works to promote immediate safety and stability, greater independence, community integration and recovery. Services provided by peers (people who have had the experience of mental health treatment and have certification in Peer Support) include a wide variety of supports, services and advocacy that contribute to a client's ability to engage in ongoing treatment and work towards less dependence on traditional mental health treatment. These activities acknowledge the importance of involving significant others and other natural supports in the persons treatment that could positively impact their recovery.

Essential Responsibilities: 

  • Uses a Person-Centered approach to create and work on a short-term Peer-Assisted Wellness Recovery Plan tailored to the specific needs of the individual receiving services.
  • Works in collaboration with Crisis Team and Intensive Transition Team staff to assist individuals with safety planning and connecting to on-going mental health services.
  • Uses his/her own experiences as guided by training and also models the principles of recovery for those they work with, including self care, gaining greater independence, emphasize wellness and self-determination.
  • Informs people served of available service options while promoting the use of natural supports and resources within the community.
  • Assists individuals in navigating the mental health services system and in achieving wellness, resiliency and recovery as defined by the person.
  • Present a model of someone in recovery and share their own experiences as guided by training.
  • Work with clients on specific and obtainable goals included in the person's short-term crisis treatment plan
  • Provides support to clients who are having symptoms that could result in hospitalization.  Duties could include grocery shopping, meal preparation or just spending time with clients until they feel secure enough to be on their own
  • Assists clients in accessing community resources such as food boxes, healthcare appointments and other services as appropriate.
  • Assists clients in maintaining medication compliance.  May deliver medications, makes reminder calls and home visits to ensure compliance.
  • Maintain confidentiality of records relating to clients' treatment.
  • Meets standards for documentation and accuracy of work as defined in the Performance Evaluation.
  • Meets standards as defined in the Performance Evaluation for client care, quality/customer service, attendance/punctuality, teamwork and productivity. 
  • Continually increase level of cultural sensitivity, awareness and competency.
  • Participates in regular individual and team meetings. Provides written and verbal reports to supervisor regarding cases. Attends informational and clinical meetings which may include all-agency meetings, team meetings, consultation meetings with psychiatrist, staffings, intra-agency trainings, etc.  Attend and contribute positively to team meetings, agency and interdisciplinary meetings.
  • Educate and advocate for the values and principles of Peer Delivered Services and the Recovery Model.
  • Completes documentation on a timely basis.
  • Checks e-mail/voice mail daily/throughout the day when working responding to contacts within 48 hours for routine matter (urgent matters may require a more immediate response)
  • Completes online training courses as assigned.

Qualifications: 

  • Self-identifies as a current or former recipient of mental health services
  • Preferred: Holds a Peer Support Specialist certification from a State-approved training program and has obtained a Traditional Health Worker (THW) number. (Training can be completed after hire, if needed).
  • Bilingual (English/Spanish fluency) preferred. 
  • Transporting clients in an agency vehicle required. Must have a valid driver's license and ability to meet LifeWorks NW driving requirements. 
  • Demonstrate effective communication skills and ability to provide culturally-competent treatment services to diverse client populations.
  • Familiar with developmental needs of adults and children.
  • Basic computer skills including keyboarding, use of mouse, ability to navigate website and use common web browser.
  • Must be able to pass a DHS background check process. 


LifeWorks NW believes that diversity strengthens our workforce and empowers our community. www.lifeworksnw.org 

LifeWorks NW is an EEO/AA employer. All qualified applicants will receive consideration for employment without regard to race, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status in accordance with law.

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