Under the direction of the quality assurance and process improvement director, the Project Manager owns operational projects and process improvement initiatives, coaches staff in project work, contributes to the development of change skills and culture, and supports the quality assurance and process improvement team in customer support and service delivery.  The Program Manager leverages project management, change management, and coaching skills to support cross-disciplinary teams from project planning through to project closure. The Program Manager will utilize PMBOK and DMAIC processes and tools both to execute project work and to support the ongoing development of a continuous improvement culture. The Program Manager will have special focus on clinic operations and workflows, both operational and clinical.

Location: This position is based out of LifeWorks NW's Sylvan site. 

Pay/Benefits: $75,520 starting annual salary plus, Full benefits. 

Essential responsibilities: 

• Manage projects from initiation to closure.
• Be accountable for project results along with project sponsor(s)
• Work with project sponsor(s) and stakeholders to complete project charter outlining scope, goals, deliverables, required resources, budget, and timeline.
• Create and maintain documentation of project deadlines and deliverables.
• Routinely communicate project progress to project sponsor and key stakeholders
• Clearly communicate expectations to team members and stakeholders
• Make effective decisions when presented with multiple options for how to progress with the project.
• Resolve any issues and solve problems throughout the project life cycle.
• Effectively manage project scope by ensuring any changes to scope are documented and approved.
• Track and report on project milestones and provide status reports to sponsor.
• Lead, coach, and motivate project team members.
• Determine how results will be measured and complete a post-project evaluation to determine how well results were achieved.
• Contribute to the development of tools and best practices for project management and execution.
• Organize meetings, prepare agendas, and manage notes, tasks, and action items.
• Ensure all team members have the required information and resources to carry out their assigned tasks effectively and efficiently.
• Contribute to the ongoing development of a culture of feedback.
• Contribute to the ongoing development of a continuous improvement culture, including curriculum development and staff education.

Requirements:

• Bachelor's degree or equivalent professional experience
• Experience in project management and/or process improvement, healthcare/behavioral health/non-profit preferred
• PMP or LSS certification complete or in-progress, PMP or Blackbelt preferred.
• Familiarity with project management and process improvement tools
• Experience working in a team-oriented, collaborative environment.
• Excellent communication, problem solving, team-building, and analytical skills.
• Demonstrated ability in resolving conflicts.
• Ability to coach and motivate others.

LifeWorks NW is a private, non-profit organization providing prevention, mental health, substance use treatment, and related social services to youths, adults, and older adults in over fifteen locations throughout Multnomah, Washington, and Clackamas counties. LifeWorks NW promotes a healthy community by providing quality and culturally responsive mental health and addiction services across the lifespan.

Our core values-Recovery and Relationships, Resilience, and Results-inform the work we do. The four pillars of the strategic vision include Compassionate, Impactful Care, Holistic Health, Passionate Team, and Thriving Organization. Diversity, Equity, and Inclusion are critical to successfully achieving the mission. We know that "life works" when people get the help they need and are dedicated to changing lives.

Equal Opportunity Employer

www.lifeworksnw.org

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