At LifeWorks NW, our work strengthens the health and wellbeing of individuals and families at every stage of life. Our mission is to promote a healthy community through high-quality, culturally responsive mental health, addiction, and prevention services that create real, lasting change. Guided by our values of recovery and resilience, relationships, and results, we partner closely with clients and communities to reduce stigma and build pathways to stability and hope. If you want your work to make a meaningful difference beyond the walls of an office, we invite you to join us.

The Psychiatric Care Coordinator provides coordinated care to a variety of patients enrolled in Psychiatric services with LifeWorks NW, and functions as part of the interdisciplinary care team by providing education and case management directly to patients, and administrative support to Psychiatric Providers.

Location: This position is based out of LifeWorks NW's Hillsboro/Walnut site. 

Pay/Benefits: $24.39-$31.71 hourly pay, plus full comprehensive benefits.

Salary Placement Notice:
The posted salary range reflects the compensation potential for this role. Most candidates will be placed between the entry level and midpoint of the range, depending on their experience and qualifications. However, more seasoned professionals with extensive exact or similar experience may be considered for placement toward the higher end of the range. Final salary offers are made in alignment with internal compensation processes in accordance with Oregon Pay Equity laws.

Essential Responsibilities:

• Functions as the primary liaison between patients and Psychiatric providers by triaging patient requests, dispensing medications, and coordinating resources necessary to obtain services and medications, including direct coordination with pharmacies and insurance companies.
• Functions as liaison between psychiatric provider and a wide variety of primary care providers and other specialists to ensure high level of coordination and shared planning.
• Manages medication receipt, packing and delivery from various pharmacies in adherence to client specific treatment plan, including responsibility for monitoring and tracking receipt and dispense frequency.
• Orients and educates patients and their families by meeting them; explaining the role of the patient care coordinator; providing educational information in conjunction with Psychiatric providers related to treatments, procedures, medications, resources and continuing care requirements.
• Helps to develop interdisciplinary care plan and other case management tools by participating in meetings; coordinating information and care requirements with other care providers; resolving issues that could affect smooth care progression; providing education to others regarding the treatment process.
• Triages incoming calls, faxes, emails and other urgent and non-urgent requests as they relate to provision of psychiatric services.
• Provides schedule management for medical staff.
• Monitors delivery of care; documenting care; intervening to overcome deviations in the expected plan of care; reviewing the care plan with patients in conjunction with the Psychiatric providers; interfacing with involved departments to negotiate and expedite scheduling, consultations, and acquiring medications.
• Maintaining ongoing communication with the care team regarding transfers and discharge plans and working with psychiatric providers to facilitate timely admission and discharge of patients.

Qualifications: 

• This position requires a valid and active QMHA credential certification through (MHACBO) upon hire.
• BA/BS degree in behavioral sciences field and minimum three years relevant work, education, training, or experience required.
• Familiarity with mental health and medical terminology preferred.
• Good computer skills including a functional knowledge of Microsoft Outlook, Word and Excel. Ability to master proprietary software which may include on-line scheduling. Must be able to keyboard 45 wpm.
• May require ability to work some evenings and/or weekends.

Working Conditions

Primarily works at a site or clinic. May be eligible for hybrid or remote work schedule based on programmatic requirements and client needs. Supervisor approval for remote work required.

Equal Opportunity Employer

Drug Free/Tobacco Free Site 01/09

www.lifeworksnw.org