Psychiatric Care Coordinator/QMHA 483

LifeWorks NW is a private, non-profit organization providing prevention, mental health, substance use treatment, and related social services to over 30,000 youths, adults, and older adults in Multnomah, Washington, and Clackamas counties. LifeWorks NW promotes a healthy community by providing quality and culturally responsive mental health and addiction services across the lifespan. Core values include Recovery and Relationships, Resilience, and Results. The four pillars of the strategic vision include Compassionate, Impactful Care, Holistic Health, Passionate Team, and Thriving Organization. Diversity, Equity, and Inclusion are critical to successfully achieving the mission. LifeWorks NW is committed to advancing our equity and inclusion work with an emphasis on ensuring an anti-racist organizational culture and practice.  We strive to continuously improve the cultural competence and cultural humility of LifeWorks NW, its staff, and its services to clients and consumers in all aspects including race, ethnicity, gender, gender expression, sexual orientation, socio-economic background and status, age, religion, veteran status, citizen status, and ability. LifeWorks NW creates and upholds a work environment that is respectful and inclusive for all. LifeWorks NW services are effective across cultural groups. 

The Psychiatric Care Coordinator position provides coordinated care to a variety of patients enrolled in Psychiatric services with LifeWorks NW, and functions as part of the interdisciplinary care team by providing education and case management directly to patients, and administrative support to Psychiatric Providers.

This position is located at LifeWorks NW's Milwaukie location.

Days/hours: This is a part-time position working 16 hours per week. This position is working on-site during daytime office hours on Mondays and Wednesdays. 

Pay: $19.00 to $20.66 per hour.

Essential Responsibilities: 

  • Orients and educates patients and their families by meeting them; explaining the role of the patient care coordinator; providing educational information in conjunction with Psychiatric providers related to treatments, procedures, medications, resources and continuing care requirements.
  • Helps to develop interdisciplinary care plan and other case management tools by participating in meetings; coordinating information and care requirements with other care providers; resolving issues that could affect smooth care progression; providing education to others regarding the treatment process
  • Functions as the primary liaison between patients and Psychiatric providers by triaging patient requests, dispensing medications, and coordinating resources necessary to obtain services and medications, including direct coordination with pharmacies and insurance companies.
  • Monitors delivery of care; documenting care; intervening to overcome deviations in the expected plan of care; reviewing the care plan with patients in conjunction with the Psychiatric providers; interfacing with involved departments to negotiate and expedite scheduling, consultations, and acquiring medications.
  • Maintaining ongoing communication with the care team regarding transfers and discharge plans, and working with psychiatric providers to facilitate timely admission and discharge of patients.
  • Functions as liaison between psychiatric provider and a wide variety of primary care providers and other specialists to ensure high level of coordination and shared planning.
  • Respects patients by recognizing their rights and maintaining confidentiality; maintains quality of service by being educated about and enforcing Policies and Procedures
  • Continually increase level of cultural sensitivity, awareness and competency.
  • Contributes to appropriate databases by entering new information as it becomes available
  • Respond to voicemails and emails daily
  • Generates and delivers requested reports and status updates to the Psychiatric Care Coordination Supervisor.
  • May be asked to provide cross-coverage and travel between sites within all of LifeWorks NW.
  • May be asked to assist in training new staff
  • Meets performance standards for productivity, accuracy and quality of work, customer service, teamwork, attendance and punctuality as well as projects/objectives.


  • Bachelor's degree in Psychology, Social Work or related behavioral health field or at least three full years of similar mental health work experience required. 
  • Requires credentialing through Mental Health & Addiction Certification Board of Oregon (MHACBO). All prospective candidates must have a valid MHACBO registration number upon hire. 
  • Familiarity with mental health and medical terminology preferred.
  • Good computer skills including a functional knowledge of Microsoft Outlook, Word and Excel. Ability to master proprietary software which may include on-line scheduling. Must be able to keyboard 45 wpm.
  • Demonstrates effective communication skills and maintains a cooperative working relationship with others in a culturally diverse environment.
  • Must be able to pass a DHS background check.

Equal Opportunity Employer 

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