LifeWorks NW is a private, non-profit organization providing prevention, mental health, substance use treatment, and related social services to youths, adults, and older adults in over fifteen locations throughout Multnomah, Washington, and Clackamas counties. LifeWorks NW promotes a healthy community by providing quality and culturally responsive mental health and addiction services across the lifespan.
Our core values-Recovery and Relationships, Resilience, and Results-inform the work we do. The four pillars of the strategic vision include Compassionate, Impactful Care, Holistic Health, Passionate Team, and Thriving Organization. Diversity, Equity, and Inclusion are critical to successfully achieving the mission. We know that "life works" when people get the help they need and are dedicated to changing lives.
The Service Coordinator I, Crisis, assists with the implementation of short term stabilization plans, case management, family education, crisis intervention, resource and referral and coordination of multiple service providers for individuals who present at the walk in clinic or who are seen by the crisis team, under the direction of a senior clinician. Provides services onsite, within the community, and within clients' homes. Keeps accurate and timely records of activities.
As a behavioral health organization, LifeWorks NW
employees are required to have had their COVID 19 vaccination (or have an
approved medical/religious exemption) per State of Oregon rules. Proof of COVID-19 vaccination is required upon
hire. Location: This
position is based out of LifeWorks NW's Hawthorn site. Pay/Benefits: $26.97 to $28.42 per hour. Additional $7.50/hr differential for swing shift and weekends. This position is 40 hours a week. Full benefits.
As a behavioral health organization, LifeWorks NW employees are required to have had their COVID 19 vaccination (or have an approved medical/religious exemption) per State of Oregon rules. Proof of COVID-19 vaccination is required upon hire.
Location: This position is based out of LifeWorks NW's Hawthorn site.
Pay/Benefits: $26.97 to $28.42 per hour. Additional $7.50/hr differential for swing shift and weekends.
This position is 40 hours a week. Full benefits.
Essential Responsibilities: (Must be able to be performed with or without reasonable accommodation.)
Top 5 Essential Tasks
Psychiatric Care Coordination (PCC) Cross Training
Clinical and Administrative Tasks
Reports any pertinent information to the proper authorities in cases of endangerment, neglect, or abuse of children, individuals with severe and persistent mental illness or the elderly.
Training Team Members - Supporting new team members to learn the current workflow through a showing/lead process
Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.
Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.
Documenting/Recording Information - Entering or maintaining information in written or electronic form according to required timelines
Communicating with Supervisors or Peers or Outside Agencies- Providing information to supervisors and co-workers by telephone, in written form, or in person.
Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.
Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Thinking Creatively - Developing, designing, or creating new applications, ideas, relationships or systems.
Performing General Physical Activities - Performing physical activities that require considerable use of arms and legs and moving the whole body, such as standing, sitting, lifting up to and occasionally 25 - 50 lbs, walking, reaching and twisting.
Qualifications: (Equivalent education and/or experience may be substituted for qualifications. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each task proficiently.)
Bachelor's degree in Psychology, Counseling, Social Work or a mental health related field OR a minimum of 3 years of prior experience with the related population in the counseling field.
This position requires a valid and active QMHA credential certification through MHACBO upon hire.
Proficient in Microsoft Outlook and Word. Ability to master proprietary software including electronic health record system and scheduling system required.
Valid driver's license, proof of current automobile insurance coverage, and verification of safe driving record from DMV.
(Below items are not quantifiable prior to hire, consider removing them)
Demonstrated ability to communicate effectively; understand mental health assessment, treatment and service terminology and individual, group, family and other counseling techniques; program policies and procedures for services and supports identified in an Individual Services and Supports Plan.
Demonstrated ability to provide culturally-competent treatment services to diverse client populations and maintain a cooperative working relationship with others in a culturally diverse environment.
Demonstrated ability to provide psychosocial skills training and implement elements of a treatment plan.
Demonstrated ability to provide case management services for people with severe and persistent mental illness in compliance with confidentially policies.
Knowledge of community resources and treatment agencies enabling appropriate referrals for specific client needs.
Ability to perform essential functions of job without creating a direct threat to the safety of self or others.
Therapy and Counseling - Knowledge of principles, methods, and procedures for diagnosis, treatment, rehabilitation, and counseling. Familiarity of applications of evidence based practices appropriate to client population.
English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Customer Service - Knowledge of theories and methods for actively listening to clients, maintaining a professional demeanor in stressful situations, and involving the client when possible in all phases of service provision.
Law and Government - Knowledge of laws, legal codes, and court procedures as it applies to mental health and the commitment process.
Service Orientation - Actively looking for ways to help people.
Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Expression - The ability to communicate information and ideas in writing so others will understand.
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
Time Management - Managing one's own time and the time of others.
Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with clients, colleagues and supervisors.
Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
Written Comprehension - The ability to read and understand information and ideas presented in writing.
Situational Awareness Ability to perform essential functions of job without creating a direct threat to the safety of self or others.
Sharing of cube space with colleagues
Mobile response to various community locations including people's homes, hospitals, schools, jails, and other community-based location
Exposure to elements
Exposure to potential environmental and/or physical hazards
Environmental hazards include exposure to various conditions specific to each home including stairs, pets, allergens, odors, alcohol or drug paraphernalia, and/or various other environmental elements.
Physical hazards include responding to volatile situations with individuals that are agitated or behaving aggressively.
Potential for exposure to traumatic events that involve threat to the safety of self or others.
Face to face and in-person services
Not eligible for agency alternative work arrangement.
Program operates 24/7 ? 365
Staff can expect to work evening, weekend, and holiday hours
Works while using personal protective equipment (when needed)
As part of crisis and safety net services, our programs are considered essential services and continue to operate when other programs and agencies might be closed, such as during inclement weather or other hazardous conditions, like poor air quality.
Individuals in this position need to report in person and provide services during inclement weather and other hazardous conditions (whenever reasonably possible).
Daily tasks do not follow set routine
This is a represented position.
Drug Free/Tobacco Free Site 01/09