Service Coordinator 1, Crisis Team/Hawthorn Walk-In Center 138

LifeWorks NW's Hawthorn Walk-In Center provides mobile response and clinic-based crisis intervention with people who are experiencing mental health or substance use concerns.

The Service Coordinator 1 position assists with the implementation of short term stabilization plans, case management, family education, crisis intervention, resource and referral and coordination of multiple service providers for individuals who present at the walk in clinic or who are seen by the crisis team, under the direction of a senior clinician. Provides administrative support to crisis psychiatric providers.  Provides services onsite, within the community, and within clients' homes.

Days/Hours: This is full-time position working 40 hours per week. 

Pay/Benefits: $18.81 to $20.45 per hour. Full benefits

Essential Responsibilities:   

  • Provides clients or family members with information about mental health and addictions issues and about available services and programs, making appropriate referrals when necessary.
  • Responsible for client orientation including advising clients and significant other(s) of the services offered through the program and recommend services.
  • Provides case-coordination by maintaining contact with other agencies, referral source(s) and staff regarding client and significant other(s) involvement in treatment services.
  • Functions as the primary liason between patients and psychiatric providers by triaging patient requests, dispensing medications, and coordinating resources necessary to obtain services and medications, including direct coordination with pharmacies and insurance companies. 
  • Functions as liason between psychiatric provider and a wide varity of primary care providers and other speicalists to ensure high level of coordination and shared planning. 
  • Assists the client to the extent necessary, based on client's level of functioning, to access needed services and resources.  Advocates on client's behalf. May attend appointments with client, if clinically indicated.
  • Provides input on clinical assessments and the development of short term crisis stabilization plans.
  • Assists with maintaining up to date resource and referral information for the walk in center. 
  • Provides assistance and support to connect individuals to community supports and resources. 
  • Acts as a client advocate to coordinate required services or to resolve emergency problems in crisis situations. Provides clinical support to clients with immediate and urgent needs
  • Provides assistance with 'team tasks' (taking responsibility in one particular area i.e. arranging transportation).
  • Coordinates with internal and external health care providers and social service personnel to obtain service for individuals or to participate in problem solving, and care coordination to meet individual's needs. 
  • Provides services in multiple locations, including the walk in center, people's homes and the community.
  • Participates in mobile outreach to individuals in the community.
  • Meets standards for documentation and work accuracy as defined in the Performance Evaluation including timely completion of progress notes
  • Meets standards as defined in the Performance Evaluation for direct service, implementation and utilization of the clinical model, quality of clinical practice and teamwork.
  • Observes and influences clients' behavior, communication and interaction. Detects unusual behavior and reports observations to professional staff.
  • Identifies , and encourages clients to participate in social, educational, and recreational activities, as indicated to assist with stabilization and support for preventing further crisis
  • Reports any pertinent information to the proper authorities in cases of endangerment, neglect, or abuse of children, individuals with severe and persistent mental illness or the elderly.
  • Continually increases level of cultural sensitivity, awareness and competency. Actively participates in a minimum of four hours of training related to cultural effectiveness in working with diverse populations.
  • Maintains chart notes related to external contracts, obtains pertinent records from other treatment providers, and tracks client's involvement, follow-through and progress in varied treatment activities. Completes documentation in electronic health record system in a timely manner.
  • Participates in regular individual and team meetings with supervisor providing written and verbal reports to supervisor regarding cases. Attends informational and clinical meetings which may include all-agency meetings, team meetings, consultation meetings with psychiatrist, intra-agency trainings, etc. 
  • Assists with training new team members.
  • Checks e-mail/voice mail daily/throughout the day when working responding to contacts within  24 hours  for routine matters (urgent matters may require a more immediate response).
  • Transports clients in personal or agency vehicles and travels between sites or in the community.


  • Bachelor's degree in Psychology, Counseling, Social Work or a mental health related field OR a minimum of 3 years of prior experience with the related population in the counseling field required.
  • This position requires a valid and active QMHA credential certification through upon hire.
  • Demonstrated ability to communicate effectively; understand mental health assessment, treatment and service terminology and individual, group, family and other counseling techniques; program policies and procedures for services and supports identified in an Individual Services and Supports Plan.
  • Demonstrated ability to provide culturally-competent treatment services to diverse client populations and maintain a cooperative working relationship with others in a culturally diverse environment.
  • Demonstrated ability to provide psychosocial skills training and implement elements of a treatment plan.
  • Demonstrated ability to provide case management services for people with severe and persistent mental illness in compliance with confidentially policies.
  • Knowledge of community resources and treatment agencies enabling appropriate referrals for specific client needs.
  • Proficient in Microsoft Outlook and Word.  Ability to master proprietary software including electronic health record system and scheduling system required.
  • Requires  a valid driver's license and ability to meet LifeWorks NW's driving requirements. 

LifeWorks NW believes that diversity strengthens our workforce and empowers our community. LifeWorks NW is an EEO/AA employer. All qualified applicants will receive consideration for employment without regard to race, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status in accordance with law. Drug Free/Tobacco Free Site 01/09