Service Coordinator II-Special Programs, #240

LifeWorks NW is a private, non-profit organization providing prevention, mental health, substance use treatment, and related social services to youths, adults, and older adults in over fifteen locations throughout Multnomah, Washington, and Clackamas counties. LifeWorks NW promotes a healthy community by providing quality and culturally responsive mental health and addiction services across the lifespan.

Our core values-Recovery and Relationships, Resilience, and Results-inform the work we do. The four pillars of the strategic vision include: Compassionate, Impactful Care; Holistic Health; Passionate Team; and a Thriving Organization. Diversity, Equity, and Inclusion are critical to successfully achieving the mission. We know that "life works" when people get the help they need and are dedicated to changing lives.

Service Coordinator II is responsible for assessment, treatment planning, provision of supportive counseling, and coordination of multiple service providers for client caseload. Clients are adults with severe and persistent mental illness. Services are given in clinical, community, and home based settings.

As a behavioral health organization, LifeWorks NW employees are required to have had their COVID 19 vaccination (or have an approved medical/religious exemption) per State of Oregon rules. Proof of COVID-19 vaccination is required upon hire. 

Location: This position is based out of LifeWorks NW's Milwaukie site. 

Pay/Benefits: $53,967 to $58,689 annual salary, plus full comprehensive benefits

Essential Responsibilities: (Must be able to be performed with or without reasonable accommodation.)

  • Meets standards for documentation and work accuracy as defined in the Performance Evaluation including timely completion of progress notes, assessments, treatment plans, authorization requests. 
  • Meets standards as defined in the Performance Evaluation for direct service, implementation and utilization of the clinical model, quality of clinical practice and teamwork.
  • Continually increases level of cultural sensitivity, awareness and competency. Actively participates in a minimum of four hours of training related to cultural effectiveness in working with diverse populations.
  • Responsible for client orientation including advising clients and significant other(s) of the services offered through the program and recommend services.
  • Responsible for client evaluations and performs the initial intake interviews. Collects information about clients using interviews, case histories, observational techniques, and other assessment methods. Identifies psychological, emotional, or behavioral issues and diagnoses disorders. Identifies appropriate treatment services. Notifies client and significant other(s) of diagnosis and initial recommendations. Completes written narrative of evaluation and relevant opening paperwork. Obtains necessary releases.
  • Develops therapeutic treatment plans based on clients' interests, abilities, strengths and needs. Treatment plans will have measurable goals and objectives based on the diagnosis and will specify type, frequency, intensity, and duration of therapy. Treatment plans will be client driven and follow-ups will be completed on time, assessing the quantity and quality of services provided, modifying plans and diagnoses as necessary.
  • Provides individual and group therapy, crisis intervention, medication training and support, individual or group skills training, and treatment planning utilizing interventions drawn from a variety of clinical and rehabilitation approaches as needed by the client.
  • Counsels individuals, groups, or families to help them understand problems, define goals, and develop realistic action plans. Common topics addressed include stress, poverty, unemployment, substance abuse, physical abuse, rehabilitation, social adjustment, child care, aging or family situations.
  • Teaches clients socially acceptable behavior, employing techniques such as behavior modification and positive reinforcement. Encourages individuals and family members to develop and use skills and strategies for confronting their problems in a constructive manner. Provides assistance and support to clients with the job search process.
  • Interact with clients to assist them in gaining insight, defining goals, and planning action to achieve effective personal, social, educational, and vocational development and adjustment.
  • Provides case-coordination by maintaining contact with other agencies, referral source(s) and staff regarding client and significant other(s) involvement in treatment services.
  • Assists the client to the extent necessary, based on client's level of functioning, to access needed services and resources.  Advocates on client's behalf. May attend the client's psychiatric medical appointments, if clinically indicated.
  • Reviews and evaluates clients' progress in relation to measurable goals described in treatment plans
  • Provides clients or family members with information about mental health and addictions issues and about available services and programs, making appropriate referrals when necessary.
  • Reports any pertinent information to the proper authorities in cases of endangerment, neglect, or abuse of children, individuals with severe and persistent mental illness or the elderly.
  • Act as client advocates to coordinate required services or to resolve emergency problems in crisis situations. Provides clinical support to clients with immediate and urgent needs.
  • Provide assistance with team tasks' (taking responsibility in one particular area i.e. arranging transportation).Serves as back-up for other staff when needed. May serve as Clinician of the Day.
  • Responsible for record maintenance including providing appropriate treatment plans and progress notes.  Obtains pertinent records from other treatment agencies. Track client involvement, follow-through and progress in treatment activities. Completes all clinical forms records including record opening and closing information, insurance authorization information, Service Activity Logs (S/AL's),  treatment plans and progress notes in an electronic health record system in a timely manner. 
  • Checks e-mail/voice mail daily/throughout the day, when working responds to contacts within 48 hours.
  • Participates in regular individual and team meetings with supervisor.  Attends informational and clinical meetings which may include all-agency meetings, team meetings, consultation meetings with psychiatrist, intra-agency trainings, regular/periodic meetings with supervisor, etc.
  • May transport clients in a personal or agency vehicle.
  • Qualified licensed clinicians may be requested to provide licensure supervision as part of their regular position in compliance with the rules of their licensing board.

Work Activities:

Assisting and Caring for Clients - Providing personal assistance, medical attention, emotional support, or other personal care to clients. Responsible for rendering assistance in clean up duties which may involve using the bodily fluids spill kit.

Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.

Documenting/Recording Information - Entering, recording, storing, or maintaining information in written or electronic form.

Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Thinking Creatively - Developing, designing, or creating new applications, ideas, relationships or systems.

Communicating with Supervisors, Peers and Outside Organizations- Communicating with supervisors, co-workers and people outside the organization. Representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Evaluating Information to Determine Compliance with Standards - Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.

Performing General Physical Activities - Performing physical activities that require considerable use of arms and legs and moving the whole body, such as standing, sitting, lifting up to and occasionally 25 - 50 lbs, walking, reaching and twisting.

Exposure to Environmental and/or Physical Hazards- May be exposed to various conditions specific to each home including stairs, pets, allergens, odors, alcohol or drug paraphernalia, and/or various other environmental elements.

Qualifications:(Equivalent education and/or experience may be substituted for qualifications.  Requirements are representative of minimum levels of knowledge, skills and/or abilities.  To perform this job successfully, the employee will possess the abilities or aptitudes to perform each task proficiently.)

  • This position requires a valid and active QMHP credential certification through MHACBO or a valid and active status (licensed or registered intern) with an approved Oregon licensing board.
  • Master's degree in Psychology, Counseling, Social Work or  Mental Health Related field.
  • Demonstrated ability to conduct an assessment, including identifying precipitating events, gathering histories of mental and physical health, alcohol and other drug use, past mental health services and criminal justice contacts, assessing family, social and working relationships and conducting a mental status examination; complete a five-axis DSM diagnosis; write and supervise the implementation of an Individual Service and Support Plan; and provide individual, family and/or group therapy within the scope of their training.
  • Demonstrate ability to provide culturally-competent treatment services to diverse client populations and  maintain cooperative working relationship in a culturally diverse environment.
  • Knowledge of medications commonly used by client population.
  • Good computer skills including a functional knowledge of Microsoft Outlook and Word.  Ability to master proprietary software including electronic health record system.
  • Requires access to car, valid driver's license.  If transporting client will need proof of current automobile insurance coverage and verification of safe driving record from DMV.
  • Ability to perform essential functions of job without creating a direct threat to the safety of self or others.

Knowledge:

Therapy and Counseling - Knowledge of principles, methods, and procedures for diagnosis, treatment, rehabilitation, and counseling. Familiarity of applications of evidence based practices appropriate to client population.

English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Customer Service - Knowledge of theories and methods for actively listening to clients, maintaining a professional demeanor in stressful situations and involving the client when possible in all phases of service provision.

Law and Government - Knowledge of laws, legal codes and court procedures as it applies to mental health and the commitment process.

Skills:

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

Speaking - Talking to others to convey information effectively.

Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Negotiation - Bringing others together and trying to reconcile differences.

Service Orientation - Actively looking for ways to help people.

Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.

Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

Abilities:

Oral Expression - The ability to communicate information and ideas in speaking so others will understand.

Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.

Written Expression - The ability to communicate information and ideas in writing so others will understand.

Equal Opportunity Employer

www.lifeworksnw.org 

Drug Free/Tobacco Free Site 01/09