Supported Employment Specialist #639/1028/1029

LifeWorks NW is a private, non-profit organization providing prevention, mental health, substance use treatment, and related social services to youths, adults, and older adults in over fifteen locations throughout Multnomah, Washington, and Clackamas counties. LifeWorks NW promotes a healthy community by providing quality and culturally responsive mental health and addiction services across the lifespan.

Our core values-Recovery and Relationships, Resilience, and Results-inform the work we do. The four pillars of the strategic vision include Compassionate, Impactful Care, Holistic Health, Passionate Team, and Thriving Organization. Diversity, Equity, and Inclusion are critical to successfully achieving the mission. We know that "life works" when people get the help they need and are dedicated to changing lives.

As a behavioral health organization, LifeWorks NW employees are required to have had their COVID 19 vaccination (or have an approved medical/religious exemption) per State of Oregon rules. Proof of COVID-19 vaccination is required upon hire. 

The Supported Employment Specialist assesses severe and persistent mentally ill client case load for employment capabilities, provides training assistance, offers continuing support, and assists clients target potential jobs, explore job possibilities in the community, and make job placements. Services are offered in a community based or home based settings. Educates employers and community providers about LifeWorks NW's Employment Services and how they operate as a successful community placement model for employing people with long term mental illnesses and encourages them to recognize clients' abilities to be productive and successful. This position will serve both adults and youth. 

Location: This position is based out of LifeWorks NW's Milwaukie International Way site. 

Pay/Benefits: $48,397 to $52,632 annual salary, plus full comprehensive benefits


Essential Responsibilities:  (Must be able to be performed with or without reasonable accommodation.)

  • Meets standards for documentation and work accuracy as defined in the Performance Evaluation including timely completion of progress notes, assessments, treatment plans, authorization requests. 
  • Meets standards as defined in the Performance Evaluation for direct service, implementation and utilization of the clinical model, quality of clinical practice and teamwork.
  • Interviews individuals and, if applicable, family members or team members in the client support system to complete the strengths based vocational assessment to identify clients' skills and strengths, interests, goals, dreams, aspirations and resources available to reach their goals.
  • Counsels individuals to help them understand and overcome personal, social, or behavioral problems affecting their vocational situations.
  • Develops an employment focused service plans based on clients' interests, abilities, strengths and needs. Service plans will have measurable goals and objectives based on the diagnosis and will specify type, frequency, intensity, and duration of service. Service plans will be client driven and follow-ups will be completed on time, assessing the quantity and quality of services provided.
  • Researches possible job openings and opportunities for clients by contacting employment services, newspaper want ads, previous contacts, cold calling, and any other means of reaching potential employers.
  • Performs job analysis, matching potential openings with clients' needs, skills, and logistics of getting to the job site.
  • Establishes and maintains connections with business offering employment opportunities.
  • Sets up interviews for clients, assist clients with application, resume preparation and interviewing skills.
  • Locates barriers to client employment, such as inaccessible work sites, inflexible schedules, and transportation problems and works with clients to develop strategies for overcoming these barriers.
  • Maintain close contact with clients during job training and placements to resolve problems and evaluate placement adequacy. Provide job coaching as determined by clients' needs and employer's wishes.
  • Performs interventions as needed with assigned clients previously placed who may be at risk of losing their jobs.  Work closely with employer and client to resolve issues as soon as possible.
  • Coordinates and consults with other team members to keep team informed of issues and progress.
  • Counsel individuals, groups, families, or communities regarding vocational rehabilitation issues
  • Refers client or family to community resources including state vocational rehabilitation services and benefits counselor.
  • Provides crisis intervention to Clients when difficult situations occur
  • Monitors and tracks employment status. Provides accurate and timely written reports to the Vocational Rehabilitation Division. Ensures timely record maintenance of authorizations for purchase, billings, completed releases of information, and Service Activity Logs (S/AL's). Maintains client records in compliance with agency and confidentiality guidelines. Completes documentation in an electronic health records system.
  • Serves as back-up for other staff when needed.
  • Continually increases level of cultural sensitivity, awareness and competency. Actively participates in a minimum of 4 hours of training related to cultural effectiveness in working with diverse populations
  • Participates in regular individual and team meetings with supervisor provide written and verbal reports to supervisor regarding cases. Attends informational and clinical meetings which may include all-agency meetings, team meetings, consultation meetings with psychiatrist, intra-agency trainings, etc.
  • Checks e-mail/voice mail daily/throughout the day when working responding to contacts within 48 hours  for routine matter (urgent matters may require a more immediate response)
  • Required to transport clients in a personal vehicle and/or LifeWorks NW vehicle.

Work Activities: 

Providing Direct Client Care - Individual, family, and group skills training; employment services; and occasional crisis support.

Assisting Clients - Responsible for rendering assistance in clean up duties which may involve using the bodily fluids spill kit while at in a clinical setting

Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.

Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.

Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.

Documenting/Recording Information - Entering, recording, storing, or maintaining information in written or electronic form according to required timelines

Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Thinking Creatively - Developing, designing, or creating new applications, ideas, relationships or systems.

Communicating with Supervisors, Peers, and Outside Organizations - Providing information to supervisors, co-workers, and outside organization by telephone, in written form, e-mail, or in person. Representing the organization to customers, the public, government, and other external sources.

Evaluating Information to Determine Compliance with Standards - Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.

Performing General Physical Activities - Performing physical activities that require considerable use of arms and legs and moving the whole body, such as standing, sitting, lifting up to and occasionally 25 - 50 lbs, walking, reaching and twisting.

Exposure to Environmental and/or Physical Hazards - May be exposed to various conditions specific to each home including stairs, pets, allergens, odors, alcohol or drug paraphernalia, and/or various other environmental elements.

Qualifications:  (Equivalent education and/or experience may be substituted for qualifications.  Requirements are representative of minimum levels of knowledge, skills and/or abilities.  To perform this job successfully, the employee will possess the abilities or aptitudes to perform each task proficiently.)

  • This position requires a valid and active QMHA credential certification through MHACBO.
  • Bachelor's degree in Social Work, Psychology, Counseling or a behavioral health related field OR three years of comparable experience.
  • Must have a minimum of an additional year of experience in the behavioral health field working with people with disabilities.
  • Demonstrated ability to communicate effectively; understand mental health assessment, treatment and service terminology and individual, group, family and other counseling techniques; program policies and procedures for services and supports identified in an Individual Services and Supports Plan.
  • Demonstrated ability to provide culturally-competent treatment services to diverse client populations and maintain a cooperative working relationship with others in a culturally diverse environment.
  • Ability to provide employment services and compliance with confidentially in accordance with federal, state and/or funding source requirements.
  • Knowledge of community resources enabling appropriate referrals for specific client needs.
  • Proficient in Microsoft Outlook, Excel, and Word.  Ability to master proprietary software including electronic health record system required.
  • Requires access to a car, a valid driver's license, proof of current automobile insurance coverage and verification of safe driving record from DMV.
  • Ability to perform essential functions of job without creating a direct threat to the safety of self or others.

Knowledge:

Therapy and Counseling - Knowledge of principles, methods, and procedures for diagnosis, treatment, rehabilitation, and counseling.  Recognition of medical necessity and knowledge of the golden thread of treatment, from client intake through discharge.  Familiarity of applications of evidence based practices appropriate to client population.

English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Customer Service - Knowledge of theories and methods for actively listening to clients, maintaining a professional demeanor in stressful situations, and involving the client when possible in all phases of service provision.

Skills:

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Service Orientation - Actively looking for ways to help people.

Negotiation - Bringing others together and trying to reconcile differences.

Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.

Time Management - Managing one's own time and the time of others.

Abilities:

Oral Expression - The ability to communicate information and ideas in speaking so others will understand.

Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.

Written Comprehension - The ability to read and understand information and ideas presented in writing.

Written Expression - The ability to communicate information and ideas in writing so others will understand.

Near Vision - The ability to see details at close range (within a few feet of the observer).

Equal Opportunity Employer

www.lifeworksnw.org

Drug Free/Tobacco Free Site 01/09