Supported Employment Specialist #651/#1119

LifeWorks NW is a private, non-profit organization providing prevention, mental health, substance use treatment, and related social services to youths, adults, and older adults in over fifteen locations throughout Multnomah, Washington, and Clackamas counties. LifeWorks NW promotes a healthy community by providing quality and culturally responsive mental health and addiction services across the lifespan.

Our core values-Recovery and Relationships, Resilience, and Results-inform the work we do. The four pillars of the strategic vision include Compassionate, Impactful Care, Holistic Health, Passionate Team, and Thriving Organization. Diversity, Equity, and Inclusion are critical to successfully achieving the mission. We know that "life works" when people get the help they need and are dedicated to changing lives

The Supported Employment Specialist assesses newly diagnosed and/or severe and persistent mentally ill adolescent and young adult client case load, and/or severe and persistent mentally ill adult client case load for employment capabilities, provides training assistance, offers continuing support, and assists clients target potential jobs, explore job possibilities in the community, and make job placements. Educates employers and community providers about LifeWorks NW's Employment Services and how they operate as a successful community placement model for employing people with long term mental illnesses and encourages them to recognize clients' abilities to be productive and successful. Follows the supported employment fidelity model created by the IPS Employment Center. Services are primarily offered in a community based or home-based settings.

As a behavioral health organization, LifeWorks NW employees are required to have had their COVID 19 vaccination (or have an approved medical/religious exemption) per State of Oregon rules. Proof of COVID-19 vaccination is required upon hire. 

Location: This position is based out of LifeWorks NW's King and Rockwood sites. 

Pay/Benefits: $48,397 to $52,635  annual salary plus Full benefits

Essential Responsibilities: (Must be able to be performed with or without reasonable accommodation.)

  • Interviews individuals and, if applicable, family members or team members in the client support system to complete the strengths based vocational assessment to identify clients' skills and strengths, interests, goals, dreams, aspirations and resources available to reach their goals.
  • Counsels individuals to help them understand and overcome personal, social, or behavioral problems affecting their vocational situations.
  • Develops an employment focused service plans based on clients' interests, abilities, strengths and needs. Service plans will have measurable goals and objectives based on the diagnosis and will specify type, frequency, intensity, and duration of service. Service plans will be client driven and follow-ups will be completed on time, assessing the quantity and quality of services provided.
  • Researches possible job openings and opportunities for clients by contacting employment services, newspaper want ads, previous contacts, cold calling, and any other means of reaching potential employers.
  • Performs job analysis, matching potential openings with clients' needs, skills, and logistics of getting to the job site.
  • Establishes and maintains connections with business offering employment opportunities.
  • Monitors and tracks employment status. Provides accurate and timely written reports to the Vocational Rehabilitation Division. Ensures timely record maintenance of authorizations for purchase, billings, and completed releases of information. Maintains client records in compliance with agency and confidentiality guidelines. Completes documentation in an electronic health records system.
  • Meets standards for documentation and work accuracy as defined in the Performance Evaluation including timely completion of progress notes, assessments, treatment plans, authorization requests.
  • Meets standards as defined in the Performance Evaluation for direct service, implementation and utilization of the clinical model, quality of clinical practice and teamwork.
  • Sets up interviews for clients, assist clients with application, resume preparation and interviewing skills.
  • Locates barriers to client employment, such as inaccessible work sites, inflexible schedules, and transportation problems and works with clients to develop strategies for overcoming these barriers.
  • Maintain close contact with clients during job training and placements to resolve problems and evaluate placement adequacy. Provide job coaching as determined by clients' needs and employer's wishes.
  • Performs interventions as needed with assigned clients previously placed who may be at risk of losing their jobs. Work closely with employer and client to resolve issues as soon as possible.
  • Coordinates and consults with other team members to keep team informed of issues and progress.
  • Counsels individuals, groups, families, or communities regarding vocational rehabilitation issues.
  • Refers client or family to community resources including state vocational rehabilitation services and benefits counselor.
  • Provides crisis intervention to Clients when difficult situations occur.
  • Serves as back-up for other staff when needed.
  • Continually increases level of cultural sensitivity, awareness and competency. Actively participates in a minimum of 4 hours of training related to cultural effectiveness in working with diverse populations
  • Participates in regular individual and team meetings with supervisor provide written and verbal reports to supervisor regarding cases. Attends informational and clinical meetings which may include all-agency meetings, team meetings, consultation meetings with psychiatrist, intra-agency trainings, etc.
  • Checks e-mail/voicemail daily/throughout the day when working responding to contacts within 48 hours for routine matter (urgent matters may require a more immediate response)
  • Required to transport clients in a personal vehicle and/or LifeWorks NW vehicle.
  • Participate in a culture of feedback at the agency by eliciting feedback to promote professional growth and assess work effectiveness.
  • Use Feedback-Informed Treatment service delivery approach to obtain and review feedback from clients regarding the fit and effectiveness of the services provided to them.

Qualifications: (Equivalent education and/or experience may be substituted for qualifications. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each task proficiently.)

  • Bachelor's degree in Psychology, Social Work or other mental health related field and/or a minimum of three full years working with a similar population required.
  • Must be credentialed through Mental Health & Addiction Certification Board of Oregon (MHACBO). All prospective candidates must have a valid MHACBO registration number upon hire.
  • Must have a minimum of an additional year of experience in the behavioral health field working with people with disabilities.
  • Requires access to a car, a valid driver's license, proof of current automobile insurance coverage and ability to meet LifeWorks NW driving requirements.
  • Proficient in Microsoft Outlook, Excel, and Word. Ability to master proprietary software including electronic health record system required
  • Must be able to pass a DHS background check.
  • Demonstrated ability to communicate effectively; understand mental health assessment, treatment and service terminology and individual, group, family and other counseling techniques; program policies and procedures for services and supports identified in an Individual Services and Supports Plan.
  • Demonstrated ability to provide culturally-competent treatment services to diverse client populations and maintain a cooperative working relationship with others in a culturally diverse environment.
  • Ability to provide employment services and compliance with confidentially in accordance with federal, state and/or funding source requirements.
  • Ability to perform essential functions of job without creating a direct threat to the safety of self or others.

Work Activities

Providing Direct Client Care - Individual, family, and group skills training; employment services; and occasional crisis support.

Assisting Clients - Responsible for rendering assistance in clean up duties which may involve using the bodily fluids spill kit while at in a clinical setting.

Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.

Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.

Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others and maintaining them over time.

Documenting/Recording Information - Entering, recording, storing, or maintaining information in written or electronic form according to required timelines.

Resolving Conflicts and Negotiating with Others -  Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Thinking Creatively - Developing, designing, or creating new applications, ideas, relationships or systems.

Communicating with Supervisors, Peers, and Outside Organizations - Providing information to supervisors, co-workers, and outside organization by telephone, in written form, e-mail, or in person. Representing the organization to customers, the public, government, and other external sources.

Evaluating Information to Determine Compliance with Standards - Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.

Performing General Physical Activities - Performing physical activities that require considerable use of arms and legs and moving the whole body, such as standing, sitting, walking, reaching and twisting.

Exposure to Environmental and/or Physical Hazards - May be exposed to various conditions specific to each home including stairs, pets, allergens, odors, alcohol or drug paraphernalia, and/or various other environmental elements.

Knowledge

Therapy and Counseling - Knowledge of principles, methods, and procedures for diagnosis, treatment, rehabilitation, and counseling. Recognition of medical necessity and knowledge of the golden thread of treatment, from client intake through discharge. Familiarity of applications of evidence-based practices appropriate to client population.

English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Customer Service - Knowledge of theories and methods for actively listening to clients, maintaining a professional demeanor in stressful situations, and involving the client, when possible, in all phases of service provision.

Skills

Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Coordination - Adjusting actions in relation to others' actions.

Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

Monitoring - Monitoring/assessing one's own performance, that of other individuals, or organizations to make improvements or take corrective action.

Negotiation - Bringing others together and trying to reconcile differences.

Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

Service Orientation - Actively looking for ways to help people.

Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

Speaking - Talking to others to convey information effectively.

Time Management - Managing one's own time and the time of others.

Writing - Communicating effectively in writing as appropriate for the needs of the audience.

Abilities

Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.

Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.

Oral Expression - The ability to communicate information and ideas in speaking so others will understand.

Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Written Comprehension - The ability to read and understand information and ideas presented in writing.

Written Expression - The ability to communicate information and ideas in writing so others will understand.

Working Conditions

This is a full-time position working daytime hours. Occasional nights and weekends may be needed, based on client employment needs. The primary method for services are community or home based. However, this position might do some telehealth work as well in the situations when in-person appointments could not be safely conducted (e.g., Covid-19, inclement weather, etc.).

This position may be responsible for the ACT 24-hour crisis phone periodically if the supported employment specialist is assigned to work with ACT team at Beaverton location.

Equal Opportunity Employer

www.lifeworksnw.org

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