Bilingual Office Support Specialist 2, Crisis Team/Hawthorn Walk-In Center 144

LifeWorks NW's Hawthorn Walk-In Center primarily provides clinic-based crisis intervention with people who come in to the walk-in center with mental health or substance use concerns.

This position is located in Hillsboro, Oregon (Portland metro area).

The Bilingual (English/Spanish) Office Support Specialist 2 position is responsible for answering inquiries, obtaining information and a variety of office duties in a fast-paced clinical front office setting. This position provides support to clinical staff working with mental health and addictions clients of all ages in person and on the phone.  This position works with English and Spanish speaking clients.  Typically handles the more complex administrative functions at a site.

Days/Hours: This is a full-time position working 40 hours a week. This position works Monday through Friday from 8:30 am to 5:00 pm. 

Pay/Benefits: $19.00 to $20.66 per hour. Full benefits


  • Bilingual fluency required. Must be fluent in English and Spanish. 
  • High school diploma/GED or equivalent.
  • Previous experience/formal education preferably in a clinical setting.
  • Prior experience working as a receptionist preferably in a mental health setting.
  • Good computer skills including a functional knowledge of Outlook, Word and Excel, 10-key, telephone skills and electronic record systems.  Ability to master proprietary software which may include on-line scheduling and billing.  Must be able to keyboard 45 wpm. Knowledge and previous experience with office equipment including photocopying, faxing and scanning etc.
  • Demonstrates effective communication skills and maintains a cooperative working relationship with others in a culturally diverse environment.
  • Must be able to pass a DHS background check. 

LifeWorks NW is a private, non-profit organization providing prevention, mental health, substance use treatment, and related social services to over 26,000 youths, adults, and older adults in Multnomah, Washington, and Clackamas counties. LifeWorks NW promotes a healthy community by providing quality and culturally-responsive mental health and addiction services across the lifespan. Core values include Recovery and Relationships, Resilience, and Results. The four pillars of the strategic vision include Compassionate, Impactful Care, Holistic Health, Passionate Team, and Thriving Organization. Diversity, Equity, and Inclusion are critical to successfully achieving the mission. LifeWorks NW is committed to advancing our equity and inclusion work with an emphasis on ensuring an anti-racist organizational culture and practice.  We strive to continuously improve the cultural competence and cultural humility of LifeWorks NW, its staff, and its services to clients and consumers in all aspects including race, ethnicity, gender, gender expression, sexual orientation, socio-economic background and status, age, religion, veteran status, citizen status, and ability. LifeWorks NW creates and upholds a work environment that is respectful and inclusive for all. LifeWorks NW services are effective across cultural groups. EOE