At LifeWorks NW, our work strengthens the health and wellbeing of individuals and families at every stage of life. Our mission is to promote a healthy community through high-quality, culturally responsive mental health, addiction, and prevention services that create real, lasting change. Guided by our values of recovery and resilience, relationships, and results, we partner closely with clients and communities to reduce stigma and build pathways to stability and hope. If you want your work to make a meaningful difference beyond the walls of an office, we invite you to join us.

The Intake Coordinator facilitates timely, welcoming access to ASAM Level 3.1, low intensity women's residential substance use treatment by managing referrals, completing screenings and coordinating admission into the program and/or medical detox prior to admission when necessary. The role requires clinical experience and judgement to ensure accurate level of care placement, while assuring administrative functions are efficiently accomplished, including collecting records from outside providers, verifying insurance, and collaborating with referents. The Intake Coordinator works closely with clinical and milieu staff to support a smooth transition into treatment. This position conducts outreach to referral sources and maintains collaborative relationships with community partners to strengthen referral pathways, address barriers to treatment and support continuity of care. Responsible for assisting consumers in identifying and obtaining available benefits and social and community services Works closely with other departments to ensure the maximum 3^rd party re-imbursement.

Location: This position is based in NE Portland-Project Network

Pay/Benefits: $23.62-$27.09 per hour plus, Full benefits.
Salary Placement Notice:
The posted salary range reflects the compensation potential for this role. Most candidates will be placed between the entry level and midpoint of the range, depending on their experience and qualifications. However, more seasoned professionals with extensive exact or similar experience may be considered for placement toward the higher end of the range. Final salary offers are made in alignment with internal compensation processes in accordance with Oregon Pay Equity laws.

Essential Responsibilities:

• Manage referrals for services at Project Network, taking into account bed count and types, funding sources, and keeping beds filled with appropriate clients for funding sources. Maintain and utilize a waitlist of prospective clients.
• Conduct pre-screen to determine the medical necessity and program fit for each potential resident.
• Identify and create strategies to address medical, family, mental health, or other concerns that might impact Level 3.1 care prior to entry.
• Facilitates treatment entry on day of intake and provides warm hand off to clinical staff.
• Determine appropriateness for 3.1 Level of Care according to ASAM criteria.
• Recommends and coordinates access to alternative levels of care when 3.1 is not appropriate.
• Verify authorizations for services as well as tracking and prompting appropriate staff for reauthorizations. Complete and submit DMAP forms when necessary. Complete any additional paperwork required by referents (DCJ, etc.)
• Coordinate administrative tasks for special needs (PCP, dental, transportation). Obtain records from all referral sources to facilitate intake process; this includes records for children entering the program.
• Arrange initial appointments, child visits, transportation, consultations, assessments, and coordinate care with clinical department and other providers
• Verify clients' Coordinated Care Organizations (CCO) are contracted with the agency. Assist and/or process clients - initial CCO enrollment and any subsequent changes to CCO enrollment. Verifies insurance information monthly by phone or electronically.
• Schedule consumers for intakes and assessments, gathering required information such as social, educational, criminal, institutional or drug history. Responsible for setting client fees, balance payment agreements, and administrative intakes.
• Provide information and refer individuals to public or private agencies or community services for assistance. Provide information on agency services, requirements, and procedures.
• Verify SNAP, TANF and ERDC benefits
• First point of contact with incoming potential client. May meet face to face and assist client(s) with intake paperwork. May be difficult to practice social distancing.
• Work with clinical and residential facility staff to ensure smooth onboarding; arrange pre-treatment requirements and facilitate pre-intake orientation waitlist group. Keep records and prepare access reports concerning visits with clients.
• Enter patient information into EHR and create pre-admit episodes. Does data entry, references information on the computer, schedules, runs basic reports as needed. Update and maintain records in proprietary software.
• Scanning, copying and faxing as needed.
• Hear and process complaints from customers and public.
• Answer all incoming calls and emails with a strong customer service presence; this may include answering questions and explaining the admissions process and program. Return any missed calls and emails by end of business day. Develop / maintain relationships with referents
• Gather necessary documents for all new admissions and ensure that all initial ROIs are signed and valid.
• Conduct Behavioral Heath Assessments and ASAM level of Care documentation when needed
• Acts as liaison between residential program and billing office at LifeWorks NW
• Cultural knowledge and experience providing EBP and non-traditional services to African American/Black women and children.
• May travel between sites or in the community.

Qualifications:

Required Qualifications

• High school diploma/GED or equivalent.
• CADC I
• Good computer skills including a functional knowledge of Outlook, Word and Excel, telephone skills, and electronic record systems. Ability to master proprietary software which may include online scheduling and billing. Able to manage multiple software applications simultaneously. Knowledge and previous experience with office equipment including photocopying, faxing, and scanning etc.
• Demonstrates effective communication and customer service skills with both internal and external consumers, maintaining a cooperative working relationship with others in a culturally diverse environment. This includes excellent phone and interpersonal skills including verbal, body language, effective listening and communicating.
• Cultural knowledge and experience providing EBP and non-traditional services to diverse and underserved populations of women and children.
• Excellent organizational skills

Preferred Qualifications

• CADC II.
• Previous experience or formal education in a clinical or residential setting.
• Prior administrative experience with billing and insurance.

Equal Opportunity Employer

www.lifeworksnw.org

Drug Free/Tobacco Free Site 01/09