At LifeWorks NW, our work strengthens the health and wellbeing of individuals and families at every stage of life. Our mission is to promote a healthy community through high-quality, culturally responsive mental health, addiction, and prevention services that create real, lasting change. Guided by our values of recovery and resilience, relationships, and results, we partner closely with clients and communities to reduce stigma and build pathways to stability and hope. If you want your work to make a meaningful difference beyond the walls of an office, we invite you to join us.

The Office Manager II oversees daily operation of a fast paced behavioral health clinic office(s) to ensure the agency's policies, procedures, confidentiality requirements are being followed. This position may oversee one complex site with multiple and differing programs or more than one site with similar programs. The Office Manager 2 may be a working supervisor who also supervises administrative support staff and providing support to clinical staff working with mental health and addictions clients of all ages in person and on the phone. 

Location: This position is based out of our Milwaukie location. 

Pay/Benefits: $56,210-$64,473 per hour plus Full benefits. 

Salary Placement Notice:
The posted salary range reflects the compensation potential for this role. Most candidates will be placed between the entry level and midpoint of the range, depending on their experience and qualifications. However, more seasoned professionals with extensive exact or similar experience may be considered for placement toward the higher end of the range. Final salary offers are made in alignment with internal compensation processes in accordance with Oregon Pay Equity laws.

Essential Responsibilities: 

• Act as resource to staff and clients resolving issues related to office operations for various programs. 

• Supervises administrative staff including hiring, training and addressing performance successes and concerns. Supervisees may be at multiple sites. 

• Ensures that front office meets standards for productivity, quality and customer service standards or issues are being addressed and documented appropriately. 

• Consistently meets expectations of the job including teaming with peers to deliver agency mission, participating as an active/prepared team member, and meeting defined goals. 

• Department meets budgetary targets and manages costs effectively. 

• Provides assistance to direct reports with work issues including establishing clear expectations regarding performance and training. 

• Provides support and attention to employee successes and addresses performance issues promptly and effectively. 

• Provides regular supervision to staff (minimally one time per month); performance reviews completed timely and accurately; reviews and approves timesheets. 

• Responsible for insurance verification calls, administrative intakes, and eligibility.

• Manages office paperwork and flow. 

• May coordinate use of facilities and maintenance requests. May oversee facilities planning and maintenance and custodial operations. 

• Responsible for office supplies budget. Acquire, distribute and store supplies.

• Serve as back-up for other administrative positions as needed. 

• May be responsible for billing and other miscellaneous accounting responsibilities for multiple programs. 

• Does data entry and runs standard reports needed for budgeting and supervisory responsibilities. Checks and responds to e-mail/voicemail throughout the day when working. 

• Must be able to travel between sites or in the community. 

• Continually increases level of cultural sensitivity, awareness and competency. 

• Some evenings/weekends required. 

• Participates in regular individual and team meetings with supervisor. Attends informational and administrative meetings which may include all staff and team meetings, consultation with other staff, and required trainings. 

• Check and respond to e-mails, calls and voicemails during regular site hours. May be required to provide support outside of their normal work shift.

• Organize and facilitate site meetings, morale hour, and huddles.

Qualifications: 

• High school diploma/GED or equivalent. 

• Demonstrated 3 - 5 years experience in general office management and/or strong leadership skills in a current LifeWorks NW position. 

• Prior supervisory experience strongly preferred. 

• Good computer skills including a functional knowledge of Outlook, Word and Excel, 10-key, telephone skills and electronic record systems. Ability to master proprietary software which may include online scheduling and billing. Must be able to keyboard 30 wpm. 

• Knowledge and previous experience with office equipment including photocopying, faxing and scanning etc. 

• Must be able to multitask and have the ability to work in a fast paced environment. 

• Understanding of confidentiality requirements. 

• Demonstrate effective communication skills and ability to provide culturally-competent services to diverse client populations.

• Ability to balance multiple program and/or site needs. 

• Requires valid driver's license, proof of current automobile insurance coverage, verification of safe driving record from DMV, and ability to meet LWNW driving requirements.

• Demonstrates effective communication skills and maintains a cooperative working relationship with others in a culturally diverse environment. 

• Requires ability to work some evenings and/or weekends. 

Equal Opportunity Employer

www.lifeworksnw.org

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