Peer Supervisor, Crisis #102

LifeWorks NW is a private, non-profit organization providing prevention, mental health, substance use treatment, and related social services to youths, adults, and older adults in over fifteen locations throughout Multnomah, Washington, and Clackamas counties. LifeWorks NW promotes a healthy community by providing quality and culturally responsive mental health and addiction services across the lifespan.

Our core values-Recovery and Relationships, Resilience, and Results-inform the work we do. The four pillars of the strategic vision include Compassionate, Impactful Care, Holistic Health, Passionate Team, and Thriving Organization. Diversity, Equity, and Inclusion are critical to successfully achieving the mission. We know that "life works" when people get the help they need and are dedicated to changing lives.

The Peer Supervisor oversees Peer Support services for the crisis team and provides supervision to Peer Support Specialists and Family Support Specialists.

As a behavioral health organization, LifeWorks NW employees are required to have had their COVID 19 vaccination (or have an approved medical/religious exemption) per State of Oregon rules. Proof of COVID-19 vaccination is required upon hire. 

Location: This position is based out of LifeWorks NW's Hawthorn site. 

Pay/Benefits: $26.97 to $28.42 per hour. This position is 40 hours a week. Full benefits.

ESSENTIAL RESPONSIBILITIES(These responsibilities must be able to be performed with or without reasonable accommodation.)

  • Provides regular supervision to each peer in the program.  Maintains accurate documentation of individual and group supervisory meetings held at least two times per month. 
  • Responds to emergency situations involving children and adults experiencing mental health crisis
  • Assists team members by helping to resolve difficult emergency situations and serves as back-up for other staff when needed.
  • Provides individual coaching and models effective peer services through opportunities to work jointly with clients.
  • Provides education and consultation to clinical staff on team regarding peer roles, policies, and procedures.
  • Provides consultation to program manager/supervisors regarding peer delivered services.
  • Continually grows in own understanding of effective peer services and transmits that information to peers through facilitation of learning opportunities, (i.e. discussions, readings, direct education, etc.)
  • Understands the Intentional Peer Support (IPS) model and provides continual opportunities for staff to increase their knowledge and skills regarding IPS.
  • Coordinates hiring process for peers, including orientation and training.
  • Provides some direct peer support services to clients.
  • Provides assistance to direct reports with work issues including establishing clear expectations regarding performance and training.
  • Ability to organize and manage administrative tasks such as managing the peer schedule, training requests, and PTO requests.
  • Provides support and attention to employee successes and addresses performance issues promptly and effectively.
  • Responsible for performance evaluations and performance concerns for program area.
  • Monitors employee performance, documentation, and day-to-day quality management such as chart audits, utilization review, and productivity, if these tasks are relevant to the team.
  • Participates in program development.
  • May provide training to community partners, agency staff and others.
  • Documents and maintains client records to ensure compliance with agency and contract guidelines and confidentiality.
  • Completes required program reports including those needed for supervisory responsibilities timely and accurately.
  • Participate in and promote a culture of feedback at the agency by eliciting feedback to promote professional growth and assess work effectiveness
  • Support staff's use of Feedback-Informed Treatment service delivery approach to obtain and review feedback from clients regarding the fit and effectiveness of the services provided to them
  • Meets standards for documentation and work accuracy as defined in the Performance Evaluation for self and supervisees including timely completion of progress notes, assessments, treatment plans and authorization requests. 
  • Meets standards as defined in the Performance Evaluation for direct service including accountability for supervisees, implementing and ensuring adherence of the peer model and quality of peer practice for self and supervisees.
  • Meets expectations for being an effective supervisor and team member.
  • May network with community providers and partners.
  • May provide training to community partners, agency staff and others.
  • May be required to travel between sites or in the community and/or transport clients.
  • Attends informational, clinical and management meetings which may include all-agency, team and consultation meetings, staffing, intra-agency trainings, etc. May represent LifeWorks NW at community meetings.
  • Check e-mail/voice mail daily when working.
  • Continually increase level of cultural sensitivity, awareness and humility.  Actively participates in a minimum of 4 hours of training related to working with diverse populations. 

REQUIREMENTS:(Requirements are representative of minimum levels of knowledge, skills and/or abilities.  To perform this job successfully, the employee will possess the abilities or aptitudes to perform each task proficiently.)

  • Peer supervisors must be certified as shown by registration with the Traditional Health Workers State registry.
  • Peer supervisors must have completed an Intentional Peer Support (IPS) training and must demonstrate substantial understanding of and experience using the IPS model.
  • Peer supervisors need at least two years' full-time experience providing peer services. 
  • If supervising peers with a certain specialty (I.e., family, young adults, wellness specialists) the supervisor must have some experience and familiarity with that specialty.  If a group of supervisees is comprised of multiple specialists, the supervisor needs familiarity with each specialty but isn't required to have experience in each area.
  • Demonstrate effective communication skills, both orally and in writing. 
  • Must have a good ability to document peer services in support of peer billing code(s).
  • Must demonstrate good leadership skills, including ability to lead an effective discussion among peers and/or clinicians, negotiate conflict, handle stress appropriately, and maintain appropriate boundaries.
  • Demonstrated ability to work effectively on a highly interdependent team, necessary skill sets include initiative, dependability, flexibility and strong organizational skills.
  • Demonstrates effective communication skills and maintains a cooperative working relationship with others in a culturally diverse environment.
  • Good computer skills including a functional knowledge of Outlook, Word and Excel.  Ability to master use of proprietary software including electronic health record system.
  • May require access to car, valid driver's license, proof of current automobile insurance coverage and verification of safe driving record from DM, ability to meet LWNW driving requirements.
  • Ability to perform essential functions of job without creating a direct threat to the safety of self or others.

Work Conditions:

  • Duties are performed both indoors and outdoors.
  • Office environment is in an urgent mental health walk-in center that houses multi-disciplinary teams in a shared office setting with cubicle seating.
  • Frequently shifts between various administrative and client related tasks to address the most pressing demand.
  • Workday consists of unplanned and planned tasks, though primarily unplanned.
  • Availability for fieldwork on a regular basis is required.
  • Work involves contacting individuals in crisis at times with limited information about circumstance or risk factors.
  • Work includes the use of a company vehicle to travel to locations anywhere in Washington County for crisis response to include but not be limited to person residences, campsites, hospitals, schools, jails, etc.
  • Exposure to natural weather conditions, which may be severe while performing outdoor duties.
  • May work in hazardous or unpleasant conditions.
  • Environmental hazards include exposure to various conditions specific to each home including stairs, pets, allergens, odors, alcohol or drug paraphernalia, and/or various other environmental elements.
  • Physical hazards include responding to volatile situations with individuals that are agitated or behaving aggressively.
  • Potential for exposure to traumatic events that involve threat to the safety of self or others or supporting a team member that just experienced a traumatic event.
  • May require working extended hours.
  • Works while using personal protective equipment (when needed).
  • As part of crisis and safety net services, our programs are considered essential services and continue to operate when other programs and agencies might be closed, such as during inclement weather or other hazardous conditions, like poor air quality.
  • Individuals in this position need to report in person and provide services during inclement weather and other hazardous conditions (whenever reasonably possible).
  • Mobile crisis services operate 24/7, including weekends and holidays.
  • Schedule is Monday - Friday, business hours.
  • Requires some holidays
  • Work is in person.  Not eligible for agency alternative work arrangements.

This is a represented position. 

Equal Opportunity Employer

Drug Free/Tobacco Free Site 01/09