Peer Support Specialist, Crisis Team/Hawthorn Walk-In Center 111

LifeWorks NW's Hawthorn Walk-In Center provides clinic-based crisis intervention with people who come into the walk-in center with mental health or substance use concerns.

The Crisis Peer Support Specialist position provides a variety of recovery-oriented services to individuals who are experiencing a mental health/emotional crisis and/or substance use concerns who have self-identified as desiring peer support. The Peer Support Specialist works to promote immediate safety and stability, greater independence, community integration and recovery. Services provided by peers (people who have had the experience of mental health treatment and have certification in Peer Support) include a wide variety of supports, services and advocacy that contribute to a client's ability to engage in ongoing treatment and work towards less dependence on traditional mental health treatment. These activities acknowledge the importance of involving significant others and other natural supports in the person's treatment to positively impact their recovery.

This Hawthorn Walk-In Center is located in Hillsboro, Oregon (Portland metro area). 

Days/Hours: The Crisis Team is hiring for these two full-time shifts: 

  • Monday through Friday from 9:30 am to 6:00 pm. 
  • Tuesday through Saturday from 11:30 am to 8:00 pm. 

Pay/Benefits: $17.43 to $18.03 per hour. Full benefits

Essential Responsibilities:

  • Uses a person centered approach to create and work on a short term peer-assisted Wellness Recovery Plan (WRAP) tailored to the specific needs of the individual receiving services. 
  • Works in collaboration with Crisis Team, Intensive Transition Team, Substance Use Disorder Team, and Mental Health Response Team staff to assist individuals with safety planning and connecting to on-going mental health services, addictions treatment, and/or peer support.
  • Participates in welcoming individuals to the Hawthorn Walk-In Center and responding to urgent needs in the lobby.
  • Participates in mobile response and/or meets participants in the community to provide peer support.
  • Willing to share their own experiences as guided by training and also models the principles of recovery for those they work with, including self-care, gaining greater independence, emphasizing wellness and self-determination. 
  • Informs people served of available service options while promoting the use of natural supports and resources within the community. 
  • Assists individuals in navigating the mental health services system and in achieving wellness, resiliency and recovery as defined by the person. 
  • Work with clients on specific and obtainable goals included in the participant's short term crisis treatment plan.
  • Maintains appropriate boundaries with participants.
  • Provides support to clients who are having symptoms that could result in hospitalization.  Duties could include grocery shopping or learning to use public transportation, or just spending time with clients until they feel secure enough to be on their own.
  • Assists clients in accessing community resources such as food boxes, healthcare appointments and other services as appropriate.
  • May assist individuals in maintaining medication compliance.  May deliver medications, and will alert prescribers and/or support staff of any medication concerns.
  • Maintain confidentiality of records relating to clients' treatment. 
  • Meets standards for documentation and accuracy of work as defined in the performance evaluation.
  • Meets standards for cultural competency, productivity, attendance/punctuality, customer service, documentation/accuracy, teamwork, and clinical/prevention model as defined in the performance evaluation.
  • Continually increase level of cultural sensitivity, awareness and competency.
  • Participates in regular individual supervision and team meetings. Provides written and verbal reports to supervisor regarding cases. Meets with Peer Coordinator at regular intervals.
  • Attends informational and clinical meetings which may include all-agency meetings, team meetings, consultation meetings with psychiatrist, staffings, intra-agency trainings, etc.  Attend and contribute positively to team meetings, agency and interdisciplinary meetings.
  • Educate and advocate for the values and principles of Peer Delivered Services (PDS), Intentional Peer Support (IPS) and the Recovery Model.
  • Completes documentation on a timely basis (generally within 24 hours).
  • Checks e-mail/voicemail throughout the day when on shift, responds to contacts within 48 hours for routine matters (urgent matters may require a more immediate response). 


  • Self-identifies as a current or former recipient of mental health services 
  • Holds a Peer Support Specialist certification from a state-approved training program. (Training can be completed after hire, if needed). 
  • Demonstrate effective communication skills and ability to provide culturally-competent treatment services to diverse client populations.
  • Familiar with developmental needs of adults and children.
  • Basic computer skills including keyboarding, use of mouse, ability to navigate website and use common web browser. 
  • Transporting clients in an agency vehicle is required. A valid driver's license and ability to meet driving requirements are necessary. 
  • Ability to perform essential functions of job without creating a direct threat to the safety of self or others.

LifeWorks NW is a private, non-profit organization providing prevention, mental health, substance use treatment, and related social services to over 30,000 youths, adults, and older adults in Multnomah, Washington, and Clackamas counties. LifeWorks NW promotes a healthy community by providing quality and culturally responsive mental health and addiction services across the lifespan. Core values include Recovery and Relationships, Resilience, and Results. The four pillars of the strategic vision include Compassionate, Impactful Care, Holistic Health, Passionate Team, and Thriving Organization. Diversity, Equity, and Inclusion are critical to successfully achieving the mission. LifeWorks NW is committed to advancing our equity and inclusion work with an emphasis on ensuring an anti-racist organizational culture and practice.  We strive to continuously improve the cultural competence and cultural humility of LifeWorks NW, its staff, and its services to clients and consumers in all aspects including race, ethnicity, gender, gender expression, sexual orientation, socio-economic background and status, age, religion, veteran status, citizen status, and ability. LifeWorks NW creates and upholds a work environment that is respectful and inclusive for all. LifeWorks NW services are effective across cultural groups.

Equal Opportunity Employer