Psychiatric Care Coordinator/QMHA, On Call #1281

LifeWorks NW has over 60 years of experience providing holistic mental health and addiction services for all ages throughout the Portland metro area. We are a private, non-profit organization serving over 30,000 youth, adults, and older adults annually. We know that "life works" when people get the help they need and are dedicated to changing lives.

The Psychiatric Care Coordinator position provides coordinated care to a variety of patients enrolled in Psychiatric services with LifeWorks NW, and functions as part of the interdisciplinary care team by providing education and case management directly to patients, and administrative support to Psychiatric Providers.

As a behavioral health organization, LifeWorks NW employees are required to have had their COVID 19 vaccination (or have an approved medical/religious exemption) per State of Oregon rules. Proof of COVID-19 vaccination is required upon hire. 

Location: This position is based out of LifeWorks NW's Beaverton site. 

Pay: $19.95 to $21.70 per hour. This is an on call position, working various days/hours. 

Essential Responsibilities:  (Must be able to be performed with or without reasonable accommodation.)

  • Orients and educates patients and their families by meeting them; explaining the role of the patient care coordinator; providing educational information in conjunction with Psychiatric providers related to treatments, procedures, medications, resources and continuing care requirements.
  • Helps to develop interdisciplinary care plan and other case management tools by participating in meetings; coordinating information and care requirements with other care providers; resolving issues that could affect smooth care progression; providing education to others regarding the treatment process
  • Functions as the primary liaison between patients and Psychiatric providers by triaging patient requests, dispensing medications, and coordinating resources necessary to obtain services and medications, including direct coordination with pharmacies and insurance companies.
  • Monitors delivery of care; documenting care; intervening to overcome deviations in the expected plan of care; reviewing the care plan with patients in conjunction with the Psychiatric providers; interfacing with involved departments to negotiate and expedite scheduling, consultations, and acquiring medications.
  • Maintaining ongoing communication with the care team regarding transfers and discharge plans, and working with psychiatric providers to facilitate timely admission and discharge of patients. 
  • Functions as liaison between psychiatric provider and a wide variety of primary care providers and other specialists to ensure high level of coordination and shared planning. 
  • Respects patients by recognizing their rights and maintaining confidentiality; maintains quality of service by being educated about and enforcing Policies and Procedures
  • Continually increase level of cultural sensitivity, awareness and competency.
  • Contributes to appropriate databases by entering new information as it becomes available
  • Respond to voicemails and emails daily
  • Generates and delivers requested reports and status updates to the Psychiatric Care Coordination Supervisor. 
  • May be asked to provide cross-coverage and travel between sites within all of LifeWorks NW. 
  • Participate in regular individual and team meetings with supervisor.  Attend informational and clinical meetings which may include all staff and team meetings, consultation with other staff and required trainings.
  • May be asked to assist in training new staff 
  • Meets performance standards for productivity, accuracy and quality of work, customer service, teamwork, attendance and punctuality as well as projects/objectives as defined in the Performance Review.
Work Activities:

Communicating with Supervisors or Peers - Providing information to supervisors, co-workers by telephone, in written form, e-mail, or in person.

Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.

Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.

Assisting Clients - Responsible for rendering assistance in clean up duties involving the spill kit. Documenting/Recording Information - Entering, transcribing, recording, storing, or maintaining information in written or electronic form.

Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution, solve problems and using de-escalation skills when needed.  

Boundaries - Establishing appropriate boundaries with clients and triaging care as needed.

Communicating with Persons Outside Organization - Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or email.

Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.

Performing General Physical Activities - Performing physical activities that require considerable use of arms and legs and moving the whole body, such as standing, sitting, lifting up to occasionally 25-50 lbs (i.e. cases of copy paper), walking, reaching and twisting

Qualifications:  (Equivalent education and/or experience may be substituted for qualifications. 

  • This position requires a valid and active QMHA credential certification through (MHACBO) upon hire.
  • A BA/BS degree in behavioral sciences field and minimum three years relevant work, education, training, or experience required.
  • Familiarity with mental health and medical terminology preferred. 
  • Good computer skills including a functional knowledge of Microsoft Outlook, Word and Excel.  Ability to master proprietary software which may include on-line scheduling.  Must be able to keyboard 45 wpm.
  • Demonstrates effective communication skills and maintains a cooperative working relationship with others in a culturally diverse environment.
  • Ability to perform essential functions of job without creating a direct threat to the safety of self or others.

Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.

Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. 

English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation.

Education and Training -Teaching and instruction for individuals and groups.

Law and Government - Knowledge of laws (i.e. HIPPA) and DEA regulations.


Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

Service Orientation - Actively looking for ways to help people.

Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Coordination - Adjusting actions in relation to others' actions.

Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.


Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.

Oral Expression - The ability to communicate information and ideas in speaking so others will understand.

Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.

Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Fluency of Ideas - The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).

Written Expression - The ability to communicate information and ideas in writing so others will understand.

Vision - The ability to see details at close and far range (within view of the observer).

Equal Opportunity Employer 

Drug Free/Tobacco Free Site 01/09