Residential Care Facilitator, #437-HIRING BONUS

LifeWorks NW is a private, non-profit organization providing prevention, mental health, substance use treatment, and related social services to youths, adults, and older adults in over fifteen locations throughout Multnomah, Washington, and Clackamas counties. LifeWorks NW promotes a healthy community by providing quality and culturally responsive mental health and addiction services across the lifespan.

Our core values-Recovery and Relationships, Resilience, and Results-inform the work we do. The four pillars of the strategic vision include: Compassionate, Impactful Care; Holistic Health; Passionate Team; and a Thriving Organization. Diversity, Equity, and Inclusion are critical to successfully achieving the mission. We know that "life works" when people get the help they need and are dedicated to changing lives.

The Residential Care Facilitator provides monitoring, structure, and support in a residential setting with women in recovery and their children.  Position supervises residents and chores, provides overnight staffing and oversight, and reports any problems that occur to clinical staff. 

This position requires each staff to be able to do observable UA's (urinalysis). Because of this requirement for this specific position, this program is only able to hire women. 

As a behavioral health organization, LifeWorks NW employees are required to have had their COVID 19 vaccination (or have an approved medical/religious exemption) per State of Oregon rules. Proof of COVID-19 vaccination is required upon hire. 

Location: This position is based out of LifeWorks NW's Project Network site. 

Pay/Benefits: $15.91 to $17.10 per hour. This position is hourly @ 40 hours a week. Full benefits. $1,000 Bonus!

ESSENTIAL RESPONSIBILITIES:  (These responsibilities must be able to be performed with or without reasonable accommodation.)

  • Provide a safe and secure environment for clients and their children.  Make regular, assigned rounds to ensure that residents and areas are safe and secure.
  • Provide skills training in activities of daily living, including meal preparation, housekeeping chores, interpersonal relationships, effective communication, etc.
  • Establishes and informs rules for behavior and procedures for maintaining order among clients, employing techniques such as education, behavior modification and positive reinforcement. Monitors clients in order to detect unusual behavior and reports observations to the clinical team.
  • Respond to medical issues and concerns promptly, including the accurate dispensation of medications, basic first aid, giving UA's, and referring clients for medical evaluation and care.
  • Complete required documentation accurately, including daily logs and SAL's.
  • Light office work and housekeeping duties as needed, usually during the overnight shift.  Examples include making photocopies, faxing and scanning documents, creating documents, vacuuming, dusting, sweeping, etc.  Use site equipment competently, including office machines, alarm systems, generators, etc.
  • Provide basic crisis response to clients experiencing physical or emotional crises, including consulting with clinical staff, notifying emergency responders when needed, etc.
  • Provide support and assistance during site emergencies (inclement weather, earthquakes, fire, etc), following site policies and procedures.
  • Document and maintain client records to ensure compliance with LifeWorks NW and contractual guidelines.  Maintain confidentiality of records relating to clients' treatment.
  • Provide back-up for other staff as needed.
  • Check e-mail/voice mail daily/throughout the day when working responding to within appropriate timeframes.
  • Accurately completes on-line trainings and timesheets.
  • Transport clients in LifeWorks NW vehicle and/or accompanies clients using public transportation. 
  • Continually increase level of cultural sensitivity, awareness and competency.
  • May be required to work a variety of shifts including evenings and weekends.
  • Meets standards for documentation and accuracy of work as defined in the Performance Evaluation.
  • Meets standards as defined in the Performance Evaluation for client care, quality/customer service, attendance/punctuality and teamwork. 
  • Maintains a consistent, therapeutic milieu for clients.
  • Organize, supervise and encourage client participation in recovery-oriented social, educational and recreational activities.  
  • Participate in regular individual and team meetings with supervisor.  Attend informational and meetings which may include all staff and team meetings, consultation with other staff and required trainings.

Work Activities

Communicating with Supervisors, Peers and Clients - Providing information to supervisors, co-workers by telephone, in written form, e-mail, or in person.

Assisting and Caring for Others - Providing personal assistance, emotional support, or other personal care to clients.  Responsible for rendering assistance to clean up duties involving the bodily fluids spill kit.

Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, or otherwise negotiating with others.

Documenting/Recording Information - Entering, recording, or maintaining information in written or electronic form.

Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.

Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.

Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.

Assisting Clients - Responsible for rendering assistance in clean up duties involving the spill kit.

Performing General Physical Activities - Performing physical activities that require considerable use of arms and legs and moving the whole body, such as standing, sitting, lifting up to 25-50 lbs,(such as lifting children, putting chains on a vehicle) walking, reaching and twisting.

REQUIREMENTS:  (Equivalent education and/or experience may be substituted for qualifications.  Requirements are representative of minimum levels of knowledge, skills and/or abilities.  To perform this job successfully, the employee will possess the abilities or aptitudes to perform each task proficiently.)

  • Good communication and listening skills.
  • The ability to make decisions quickly and remain calm and be flexible.
  • If recovering from a substance abuse related disorder, must be able to demonstrate continuous sobriety under nonresidential, independent living conditions for the immediate past two years.
  • Ability to establish and maintain confidentiality and professional boundaries with the clients and their children. 
  • Basic computer skills including keyboarding, use of mouse, ability to navigate website and use common web browser.
  • Demonstrates effective communication skills and maintains a cooperative working relationship with others in a culturally diverse environment.
  • Requires a valid driver's license and ability to meet LifeWorks NW driving requirements.
  • Requires ability to work evenings, weekends and overnight shifts.
  • Ability to perform essential functions of job without creating a direct threat to the safety of self or others.
  • Ability to maintain professional boundaries both on and offsite.


English Language - Knowledge of the English language including the meaning and spelling of words, basic rules of composition and grammar.

Sociology - Knowledge of group behavior and dynamics. 

Customer and Personal Service - Knowledge of principles for providing customer and personal services.

Clerical - Knowledge of basic administrative procedures and systems such as word processing, managing files and records, and other office procedures and terminology.


Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Service Orientation - Actively looking for ways to help people   e.

Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.

Speaking - Talking to others to convey information effectively.

Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

Time Management - Managing one's own time and the time of others.

Monitoring - Monitoring/Assessing performance to make improvements or take corrective action if needed.


Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.

Written Expression - The ability to communicate information and ideas in writing so others will understand.

Near Vision - The ability to see details at close range (within a few feet of the observer).

Equal Opportunity Employer 

Drug Free/Tobacco Free Site 01/09