Service Coordinator II, ICM, #677

LifeWorks NW's Adult Outpatient Mental Health Program provides counseling services tailored to a wide range of needs through individual and group therapy.

The Service Coordinator II, Intensive Case Management (ICM) is responsible for assessment, treatment planning, provision of supportive counseling, and coordination of multiple service providers for adults with severe and persistent mental illness. Services are provided in clinical, community, and home based settings.

Reports toProgram Director

Location: Milwaukie, Oregon

Status: Regular, Full-time, Exempt

Compensation: $51,040 - $55,506and full comprehensive benefits

QMHPs at this LifeWorks NW site qualify to apply for the Oregon Health Care Provider Incentive Loan Repayment and/or the Oregon Behavioral Health Loan Repayment Programs.

Essential Responsibilities

  • Client orientation including advising clients and significant other(s) of the services offered through the program and recommend services.

  • Client evaluations and performs the initial intake interviews. Collect information about clients using interviews, case histories, observational techniques, and other assessment methods. Identifies psychological, emotional, or behavioral issues and diagnoses disorders. Identifies appropriate treatment services. Notifies client and significant other(s) of diagnosis and initial recommendations. Completes written narrative of evaluation and relevant opening paperwork. Obtains necessary releases.

  • Develop therapeutic treatment plans based on clients' interests, abilities, strengths and needs. Treatment plans will have measurable goals and objectives based on the diagnosis and will specify type, frequency, intensity, and duration of therapy. Treatment plans will be client driven and follow-ups will be completed on time, assessing the quantity and quality of services provided, modifying plans and diagnoses as necessary.

  • Provide individual and group therapy, crisis intervention, medication training and support, individual or group skills training, and treatment planning utilizing interventions drawn from a variety of clinical and rehabilitation approaches as needed by the client.

  • Transport clients in a personal vehicle.

  • Counsel individuals, groups, or families to help them understand problems, define goals, and develop realistic action plans. Common topics addressed include stress, poverty, unemployment, substance abuse, physical abuse, rehabilitation, social adjustment, child care, aging or family situations.

  • Teach clients socially acceptable behavior, employing techniques such as behavior modification and positive reinforcement. Encourages individuals and family members to develop and use skills and strategies for confronting their problems in a constructive manner. Provides assistance and support to clients with the job search process.

  • Interact with clients to assist them in gaining insight, defining goals, and planning action to achieve effective personal, social, educational, and vocational development and adjustment.

  • Provide case-coordination by maintaining contact with other agencies, referral source(s) and staff regarding client and significant other(s) involvement in treatment services.

  • Assist the client to the extent necessary, based on client's level of functioning, to access needed services and resources.  Advocates on client's behalf. May attend the client's psychiatric medical appointments, if clinically indicated.

  • Review and evaluate clients' progress in relation to measurable goals described in treatment plans.

  • Provide clients or family members with information about mental health and addictions issues and about available services and programs, making appropriate referrals when necessary.

  • Report any pertinent information to the proper authorities in cases of endangerment, neglect, or abuse of children, individuals with severe and persistent mental illness or the elderly.

  • Act as client advocates to coordinate required services or to resolve emergency problems in crisis situations. Provides clinical support to clients with immediate and urgent needs.

  • Provide assistance with team tasks' (taking responsibility in one particular area i.e. arranging transportation).Serves as back-up for other staff when needed. May serve as Clinician of the Day.

  • Record maintenance including providing appropriate treatment plans and progress notes.  Obtains pertinent records from other treatment agencies. Track client involvement, follow-through and progress in treatment activities. Completes all clinical forms records including record opening and closing information, insurance authorization information, Service Activity Logs (S/AL's),  treatment plans and progress notes in an electronic health record system in a timely manner. 

  • Meet standards for documentation and work accuracy as defined in the Performance Evaluation including timely completion of progress notes, assessments, treatment plans, authorization requests. 

  • Meet standards as defined in the Performance Evaluation for direct service, implementation and utilization of the clinical model, quality of clinical practice and teamwork.

  • Continually increase level of cultural sensitivity, awareness and competency. Actively participate in a minimum of four hours of training related to cultural effectiveness in working with diverse populations.

  • Check email and voicemail throughout the work day, responding as needed.

  • Participate in regular individual and team meetings with supervisor.  Attends informational and clinical meetings which may include all-agency meetings, team meetings, consultation meetings with psychiatrist, intra-agency trainings, regular/periodic meetings with supervisor, etc.


  • QMHP credential through MHACBO or a valid and active status (licensed or registered intern) with an approved Oregon licensing board.

  • Master's degree in Psychology, Counseling, Social Work, or other Mental Health Related field.

  • Demonstrated ability to conduct an assessment, including identifying precipitating events, gathering histories of mental and physical health, alcohol and other drug use, past mental health services and criminal justice contacts, assessing family, social and working relationships and conducting a mental status examination; complete a five-axis DSM diagnosis; write and supervise the implementation of an Individual Service and Support Plan; and provide individual, family and/or group therapy within the scope of their training.

  • Proven ability to provide culturally-competent treatment services to diverse client populations and maintain cooperative working relationship in a culturally diverse environment.

  • Demonstrable knowledge of medications commonly used by client population.

  • Good computer skills including a functional knowledge of Microsoft Outlook and Word. Ability to master proprietary software, including electronic health record system.

  • Access to a car and a valid driver's license. If transporting clients, also required: proof of current automobile insurance and verification of safe driving record from DMV.

  • Ability to perform essential functions of job without creating a direct threat to the safety of self or others.

LifeWorks NW strives to create a culture of inclusion, and is continually working towards greater diversity across staff and leadership to ensure that our employees reflect our communities.

LifeWorks NW is an Equal Opportunity Employer