Service Director, AOP #1314

LifeWorks NW is a private, non-profit organization providing prevention, mental health, substance use treatment, and related social services to youths, adults, and older adults in over fifteen locations throughout Multnomah, Washington, and Clackamas counties. LifeWorks NW promotes a healthy community by providing quality and culturally responsive mental health and addiction services across the lifespan.

Our core values-Recovery and Relationships, Resilience, and Results-inform the work we do. The four pillars of the strategic vision include Compassionate, Impactful Care, Holistic Health, Passionate Team, and Thriving Organization. Diversity, Equity, and Inclusion are critical to successfully achieving the mission. We know that "life works" when people get the help they need and are dedicated to changing lives.

The Service Director is responsible for the successful daily operations and future development for both clinical and operations in the service area.  Work with other Service Directors and management to ensure LifeWorks NW's quality care and success in the community. 

As a behavioral health organization, LifeWorks NW employees are required to have had their COVID 19 vaccination (or have an approved medical/religious exemption) per State of Oregon rules. Proof of COVID-19 vaccination is required upon hire. 

Location: This position is based out of LifeWorks NW's Beaverton site. 

Pay/Benefits: $89,828 to $99,934 annual salary, plus Full benefits.

Essential Responsibilities:  (Must be able to be performed with or without reasonable accommodation.)

  • Oversees and responsible for budgeting, quality management and contract compliance for Service Area.
  • Develops new programs in coordination with business and strategic plan.  Pursues and writes grants, participates in fund raising.
  • Establishes direct service expectations for clinical staff.  Oversees monitoring of employee productivity and compliance as needed.
  • Establishes staffing requirements (FTE). Provides final approval of new hires and their salaries.
  • Provides assistance to direct reports with work issues including establishing clear expectations regarding performance and training.  Oversees and advises on Performance Evaluations and performance concerns for staff within Service Area. 
  • Provides regular supervision to staff (minimally two times per month); performance reviews completed timely and accurately; reviews and approves timesheets.
  • Provides support and attention to employee successes and addresses performance issues promptly and effectively.  Maintains accurate documentation of supervisory meetings.
  • Provide training to community partners, agency staff and others.
  • Oversees accurate and timely completion of program reports.  Run standard reports needed for budgeting and supervisory responsibilities.
  • Check e-mail/voice mail daily when working responding within a reasonable timeframe.
  • Attends informational, clinical and management meetings which may include all-agency, team and consultation meetings, staffings, intra-agency trainings, etc.  Represents  LifeWorks NW at community meetings.
  • Travels between sites or in the community
  • Requires ability to work occasional evenings and/or weekends
  • Requires ability to carry rotating cell phone for regularly scheduled weeks.  While carrying a cell must have ability to respond immediately to crisis calls by phone in person as needed.
  • Continually increase level of cultural sensitivity, awareness and competency within the service area.

Work Activities

Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.

Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.

Communicating with Supervisors, Peers and Staff - Providing information to supervisors, co-workers, and staff by telephone, in written form, e-mail, or in person.

Communicating with Persons Outside Organization - Communicating with people outside the organization, representing the organization to consumers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.

Judging the Qualities of Things, Services, or People - Assessing the value, importance, or quality of things or people.

Coordinating the Work and Activities of Others - Getting members of a group to work together to accomplish tasks.

Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.

Interacting With Computers - Using computers and computer systems to run reports or process information.

REQUIREMENTS:  (Equivalent education and/or experience may be substituted for qualifications.  Requirements are representative of minimum levels of knowledge, skills and/or abilities.  To perform this job successfully, the employee will possess the abilities or aptitudes to perform each task proficiently.)

  • This position requires a valid and active QMHP credential certification through MHACBO or a valid and active status (licensed or registered intern) with an approved Oregon licensing board.
  • Graduate degree (Masters or Doctoral) in a recognized mental health discipline required.
  • Five years past the Masters level, progressively responsible clinical and administrative experience.  Five years clinical experience with service area population. 
  • Previous successful experience in community mental health, addiction or prevention services, staff training and supervision, with broad theoretical perspective to allow work with a multi-disciplinary staff.
  • Demonstrated organizational, administrative, program development, grant writing, interest and skill.
  • Good computer skills including a functional knowledge of Outlook, Word and Excel.  Ability to master use of proprietary software including electronic health record system.
  • Demonstrated effective communication skills and ability to provide and maintain a cooperative working relationship with others in a culturally diverse environment.
  • Requires access to a car and valid driver's license.
  • Ensures staff meets standards for direct staff performance management including direct service/productivity, documentation/accuracy of work and staff supervision as defined in the Performance Evaluation.
  • Ensures programs meet standards for implementation and utilization of the clinical model.
  • Ensures that collectively staff meets standards for quality of clinical practice.
  • Meets standards for budgetary targets managing costs effectively. 
  • Meets expectations for being an effective supervisor and team member.
  • If recovering from a substance abuse related disorder, must be able to demonstrate continuous sobriety under nonresidential, independent living conditions for the immediate past two years.
  • Ability to perform essential functions of job without creating a direct threat to the safety of self or others.


Customer and Personal Service - Knowledge of principles and processes for providing consumer services. This includes needs assessment, meeting quality standards for services, and evaluation of satisfaction.

Administration and Management - Knowledge of management and leadership  principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, and coordination of people and resources.

English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation.

Therapy and Counseling - Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of mental dysfunctions.

Training - Knowledge of methods for curriculum and training design, teaching and instruction for individuals and groups.

Human Resources - Knowledge of the general principles and procedures for Human Resources systems.

Sociology and Anthropology - Knowledge of group behavior and dynamics, societal trends and influences, ethnicity, and cultures.

Clerical - Knowledge of administrative procedures and systems such as word processing, managing files and records.


Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

Time Management - Managing one's own time and the time of others.

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.

Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.

Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.


Oral Expression - The ability to communicate information and ideas in speaking so others will understand.  Ability to train and make presentations within the agency as needed.

Written Comprehension - The ability to read and understand information and ideas presented in writing.

Written Expression - The ability to communicate information and ideas in writing so others will understand.  Ability to develop  written materials for internal use as needed.

Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. Ability to analyze and propose solutions to resolve problems as they arise.

Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.

Vision - The ability to see details at close and far range (within view of the observer).

Equal Opportunity Employer

Drug Free/Tobacco Free Site 01/09