Care Coordinator/QMHA 926

This position will work at a LifeWorks NW multi-service site located in SE Portland (Rockwood area).

The Care Coordinator/QMHA position provides a wide range of clinical and administrative services to improve client care within the medical and psychiatric setting; to assist in the coordination and linking of clients to medical and psychiatric services; works to optimize service delivery by assisting with and facilitating improved access to clinical care across agency programs as part of a strengths-based, consumer-centered approach.

Days/Hours: Monday through Friday, 8:00 am to 5:00 pm. 

Pay/Benefits: $18.81 to $20.45 per hour. Full benefits

Essential Responsibilities:   

  • Using information provided by a variety of sources, identify LifeWorks NW clients with chronic health conditions (eg diabetes and SPMI) that are inadequately engaged with physical and oral health providers.
  • Administers outcome measurement tools and participates in data collection, including basic health screenings (blood pressure, weight, height readings, BMI calculations, etc.)
  • Work with inter-disciplinary team to promote coordination of service delivery and prevent duplication of services.
  • Coordinate referrals with other providers in a timely and professional manner. Collaborate with inter-disciplinary team and community services to ensure that any diseases, as well as preventative and health promotion needs are addressed as part of the holisitic, whole-person, culturally-sensitive approach.
  • Assist identified individuals with accessing needed physical and oral health care by bringing their situation to the attention of their treatment team and attending clinician.
  • Assist staff working with identified individuals with overcoming any barriers impeding access to physical and oral health care and supporting clients in maintaining health.
  • Track referrals and their status on identified metrics to determine project effectiveness.
  • Develop relationships with appropriate staff at medical and dental providers to assist treatment teams and attending practitioners help individuals access needed services and coordinate care.
  • Identify care systems and services to assist in coordination of care with appropriate partners such as primary care providers, oral health providers or other medical providers in consultation with team and supervisors.
  • Provide direct care coordination, skills training, and case management services.
  • Maintain confidentiality of records relating to clients' treatment.
  • Meets standards for documentation and accuracy of work.
  • Meets standards for client care, quality/customer service, attendance/punctuality and teamwork.
  • Continually increase level of cultural sensitivity, awareness and competency.
  • Checks e-mail/voice mail daily/throughout the day when working responding to contacts within 48 hours for routine matter (urgent matters may require a more immediate response).


  • This position requires a valid and active QMHA credential certification through MHACBO upon hire.
  • Bachelor's degree in Psychology, Social Work, Counseling or other behavioral health degree OR a minimum of three full years providing mental health related services. 
  • The CADC credential is desired given the high occurrence of substance use/abuse.
  • Clinical experience providing outpatient services or working in community health, primary care is preferred.
  • Demonstrate effective communication skills and ability to provide culturally-competent treatment services to diverse client populations.
  • Good computer skills including a functional knowledge of Microsoft Outlook and Word. Ability to master proprietary software including electronic health record system.

LifeWorks NW believes that diversity strengthens our workforce and empowers our community. LifeWorks NW is an EEO/AA employer. All qualified applicants will receive consideration for employment without regard to race, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status in accordance with law. Drug Free/Tobacco Free Site 01/09.