Case Manager, QMHA 655

Be a member of LifeWorks NW's ACT team. ACT is an intensive Assertive Community Treatment fidelity program. This is a community-based program, with approximately 80% of your time spent in the community. Our team works with adults, ages 18-99, who have severe and persistent mental illness who need intensive, wrap around services to assist with issues including (but not limited to) difficulty with housing, social support, interactions with law enforcement, addictions, economic status, employment, distress tolerance, emotion regulation, interpersonal skills, basic needs, and general independent living skills that are barriers to residing independently in the community.

The Case Manager, QMHA position assists with the implementation of treatment plans, provision of individual and group skills training, case management, and coordination of multiple service providers for client caseload under the direction of a senior clinician. Provides services onsite, within the community, and within clients' homes. Keeps accurate and timely records of activities.


Days/Hours: This is a full-time position working 40 hours a week. This position is also responsible for the ACT 24-hour crisis phone one week out of every 7 weeks. Position receives additional $110 stipend per week with crisis phone responsibilities. 

Pay/Benefits: $18.81 to $20.45 per hour. Full Benefits

Essential Responsibilities: 

  • Responsible for client orientation including advising clients and significant other(s) of the services offered through the program and recommend services.
  • Provides input on clinical assessments and the development of treatment plans.
  • Provides case-coordination by maintaining contact with other agencies, referral source(s) and staff regarding client and significant other(s) involvement in treatment services.
  • Conducts individual and group skills training sessions based on current evidenced based.
  • Teaches socially acceptable behavior, employing techniques such as behavior modification and positive reinforcement. Encourages individuals and family members to develop and use skills and strategies for confronting their problems in a constructive manner.
  • Observes and influences clients' behavior, communication and interaction. Detects unusual behavior and reports observations to professional staff.
  • Organizes, supervises, and encourages clients to participate in social, educational, and recreational activities. Provides assistance and support to clients with the job search process.
  • Assists the client to the extent necessary, based on client's level of functioning, to access needed services and resources. Advocates on client's behalf. May attend the client's psychiatric medical appointments, if clinically indicated.
  • Reviews and evaluates clients' progress in relation to measurable goals described in treatment plans.
  • Acts as a client advocate to coordinate required services or to resolve emergency problems in crisis situations. Provides clinical support to clients with immediate and urgent needs
  • Provides assistance with 'team tasks' (taking responsibility in one particular area i.e. arranging transportation).
  • Continually increases level of cultural sensitivity, awareness and competency.
  • Maintains chart notes related to external contracts, obtains pertinent records from other treatment providers, and tracks client's involvement, follow-through and progress in varied treatment activities. Completes documentation in electronic health record system in a timely manner.
  • Meets standards for documentation and work accuracy including timely completion of progress notes, assessments, treatment plans, authorization requests.
  • Meets standards for direct service, implementation and utilization of the clinical model, quality of clinical practice and teamwork.
  • Transports clients in a personal vehicle.

Qualifications:

  • Requires a Bachelor's degree in a behavioral health field or at least three full years providing similar mental health related services. 
  • This position requires credentialing through Mental Health & Addiction Certification Board of Oregon (MHACBO). All prospective candidates must have a valid MHACBO registration number upon hire.
  • Requires access to a car, a valid driver's license, proof of current automobile insurance coverage, and ability to meet LifeWorks NW's driving requirements.
  • Demonstrated ability to provide case management services for people with severe and persistent mental illness in compliance with confidentially policies.
  • Demonstrated ability to communicate effectively; understand mental health assessment, treatment and service terminology and individual, group, family and other counseling techniques; program policies and procedures for services and supports identified in an Individual Services and Supports Plan.
  • Proficient in Microsoft Outlook and Word. Ability to master proprietary software including electronic health record system and scheduling system required.

LifeWorks NW believes that diversity strengthens our workforce and empowers our community. LifeWorks NW is an EEO/AA employer. All qualified applicants will receive consideration for employment without regard to race, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status in accordance with law. www.lifeworksnw.org Drug Free/Tobacco Free Site 01/09