The Office Support Specialist II is responsible for answering inquiries,
obtaining information and a variety of office duties in a fast paced clinical
front office setting. This position provides support to clinical staff working
with mental health and addictions clients of all ages in person and on the
phone. The
office setting will vary from Outpatient Clinic to Residential Sites. Typically
handles the more complex administrative functions at a site.
Location: This position is based out of LifeWorks NW's Beaverton site.
Pay/Benefits: Starting at $22.59 per hour, plus Full benefits.
Essential
Responsibilities:
- Performs reception duties, answering phones (on
multi-line phone system). Greet persons entering establishment, determine
nature and purpose of visit, and direct or escort them to specific
destinations.
- Act as a resource to staff and clients.
- Responsible for insurance verifications, set
client fees, balance payment agreements and administrative intakes.
- Update and maintain records in proprietary
software.
- Manage office paperwork and flow.
- Serve as back-up for other administrative
positions as needed.
- Does data entry, references information on the
computer, schedules, runs basic reports as needed.
- Scanning, copying and faxing as needed.
- Receive payments and record receipts for
services.
- Hear and process complaints from customers and
public.
- Schedule appointments, and maintain and update
appointment calendars.
- Provide information about establishment such as location
of departments or offices, employees within the organization, or services
provided.
- Participate in regular individual and team
meetings with supervisor. Attend
informational and administrative meetings which may include all staff and team
meetings, consultation with other staff and required trainings.
- Unload and sort
courier items and/or office supplies as needed.
- May travel between sites or in the community.
Qualifications:
- High school diploma/GED or equivalent.
- Previous experience/formal education preferably
in a clinical setting.
- Prior experience working as a receptionist
preferably in a mental health setting.
- Good computer skills including a functional
knowledge of Outlook, Word and Excel, 10-key, telephone skills and electronic
record systems. Ability to master proprietary software which may include
on-line scheduling and billing. Must be able to keyboard 45 wpm.
Knowledge and previous experience with office equipment including photocopying,
faxing and scanning etc.
- Demonstrates effective communication skills and
maintains a cooperative working relationship with others in a culturally
diverse environment. May require fluency in another language and experience in
a specific culture.
- May require ability to work some evenings
and/or weekends.
LifeWorks NW is a private, non-profit organization providing prevention, mental health, substance use treatment, and related social services to youths, adults, and older adults in over fifteen locations throughout Multnomah, Washington, and Clackamas counties. LifeWorks NW promotes a healthy community by providing quality and culturally responsive mental health and addiction services across the lifespan.
Our core values-Recovery and Relationships, Resilience, and Results-inform the work we do. The four pillars of the strategic vision include Compassionate, Impactful Care, Holistic Health, Passionate Team, and Thriving Organization. Diversity, Equity, and Inclusion are critical to successfully achieving the mission. We know that "life works" when people get the help they need and are dedicated to changing lives.
Equal Opportunity Employer
Drug Free/Tobacco Free Site 01/09
www.lifeworksnw.org