Office Support Specialist II, Crisis Team/Hawthorn Walk-In Center (On Call) 141

Join the administrative team at LifeWorks NW's Hawthorn Walk-In Center based out of Hillsboro, Oregon. This site provides clinic-based crisis intervention with people who come into the walk-in center with mental health or substance use concerns.

The Office Support Specialist 2 position is responsible for answering inquiries, obtaining information and a variety of office duties in a fast-paced clinical front office setting. This position provides support to clinical staff working with mental health and addictions clients of all ages in person and on the phone.  Typically handles the more complex administrative functions at a site.

Days/Hours: This is an on-call positions. Days/hours vary. The site is open seven days a week from 9:00 am to 8:30 pm.

Pay: $19.00 to $20.66 per hour.


  • High school diploma/GED or equivalent.
  • Previous experience/formal education preferably in a clinical setting.
  • Prior experience working as a receptionist preferably in a mental health setting.
  • Bilingual (English/Spanish) fluency preferred, but not required. 
  • Good computer skills including a functional knowledge of Outlook, Word and Excel, 10-key, telephone skills and electronic record systems.  Ability to master proprietary software which may include on-line scheduling and billing.  Must be able to keyboard 45 wpm. Knowledge and previous experience with office equipment including photocopying, faxing and scanning etc.
  • Demonstrates effective communication skills and maintains a cooperative working relationship with others in a culturally diverse environment.

LifeWorks NW is a private, non-profit organization providing prevention, mental health, substance use treatment, and related social services to over 30,000 youths, adults, and older adults in Multnomah, Washington, and Clackamas counties. LifeWorks NW promotes a healthy community by providing quality and culturally responsive mental health and addiction services across the lifespan. Core values include Recovery and Relationships, Resilience, and Results. The four pillars of the strategic vision include Compassionate, Impactful Care, Holistic Health, Passionate Team, and Thriving Organization. Diversity, Equity, and Inclusion are critical to successfully achieving the mission. LifeWorks NW is committed to advancing our equity and inclusion work with an emphasis on ensuring an anti-racist organizational culture and practice.  We strive to continuously improve the cultural competence and cultural humility of LifeWorks NW, its staff, and its services to clients and consumers in all aspects including race, ethnicity, gender, gender expression, sexual orientation, socio-economic background and status, age, religion, veteran status, citizen status, and ability. LifeWorks NW creates and upholds a work environment that is respectful and inclusive for all. LifeWorks NW services are effective across cultural groups.

Equal Opportunity Employer

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