Service Coordinator 1/QMHA 574

Join LifeWorks NW's Adult Outpatient program. This program provides counseling services tailored to a wide range of needs through individual and group therapy.

The Service Coordinator 1 position assists with the implementation of treatment plans, provision of individual and group skills training, case management, and coordination of multiple service providers for client caseload under the direction of a senior clinician. Provides services onsite, within the community, and within clients' homes. Keeps accurate and timely records of activities.

This position is currently providing telehealth services using Zoom technology through the COVID-19 pandemic. 

Days/Hours: This is a full-time position, working 40 hours a week. 

Pay/Benefits: $19.95 to $21.70 per hour. Full benefits

QMHAs at this LifeWorks NW site qualify for the Oregon Behavioral Health Loan Repayment Program. 

Essential Responsibilities:

  • Responsible for client orientation including advising clients and significant other(s) of the services offered through the program and recommend services.
  • Provides input on clinical assessments and the development of treatment plans.
  • Provides case-coordination by maintaining contact with other agencies, referral source(s) and staff regarding client and significant other(s) involvement in treatment services.
  • Conducts individual and group skills trainings sessions based on current evidenced based practices e.g. collaborative problem solving, cognitive behavioral interventions, and solution focused therapy.
  • Teaches socially acceptable behavior, employing techniques such as behavior modification and positive reinforcement. Encourages individuals and family members to develop and use skills and strategies for confronting their problems in a constructive manner.
  • Observes and influences clients' behavior, communication and interaction. Detects unusual behavior and reports observations to professional staff.
  • Organizes, supervises, and encourages clients to participate in social, educational, and recreational activities. Provides assistance and support to clients with the job search process.
  • Assists the client to the extent necessary, based on client's level of functioning, to access needed services and resources.  Advocates on client's behalf. May attend the client's psychiatric medical appointments, if clinically indicated.
  • Reviews and evaluates clients' progress in relation to measurable goals described in treatment plans.
  • Provides clients or family members with information about mental health and addictions issues and about available services and programs, making appropriate referrals when necessary.
  • Reports any pertinent information to the proper authorities in cases of endangerment, neglect, or abuse of children, individuals with severe and persistent mental illness or the elderly.
  • Acts as a client advocate to coordinate required services or to resolve emergency problems in crisis situations. Provides clinical support to clients with immediate and urgent needs
  • Provides assistance with team tasks' (taking responsibility in one particular area i.e. arranging transportation).
  • Continually increases level of cultural sensitivity, awareness and competency. Actively participates in a minimum of four hours of training related to cultural effectiveness in working with diverse populations.
  • Maintains chart notes related to external contracts, obtains pertinent records from other treatment providers, and tracks client's involvement, follow-through and progress in varied treatment activities. Completes documentation in electronic health record system in a timely manner.
  • Participates in regular individual and team meetings with supervisor providing written and verbal reports to supervisor regarding cases. Attends informational and clinical meetings which may include all-agency meetings, team meetings, consultation meetings with psychiatrist, intra-agency trainings, etc. 
  • Checks e-mail/voice mail daily/throughout the day when working responding to contacts within 48 hours  for routine matters (urgent matters may require a more immediate response).
  • Meets standards for documentation and work accuracy including timely completion of progress notes, assessments, treatment plans, authorization requests. 
  • Meets standards for direct service, implementation and utilization of the clinical model, quality of clinical practice and teamwork.
  • Occasionally transports clients when needed. 


Qualifications:

  • Bachelor's degree in Psychology, Counseling, Social Work or a mental health related field OR a minimum of 3 years of prior experience with the related population in the counseling field.
  • This position requires a valid and active QMHA credential certification through MHACBO.
  • Demonstrated ability to communicate effectively; understand mental health assessment, treatment and service terminology and individual, group, family and other counseling techniques; program policies and procedures for services and supports identified in an Individual Services and Supports Plan.
  • Demonstrated ability to provide culturally-competent treatment services to diverse client populations and maintain a cooperative working relationship with others in a culturally diverse environment.
  • Demonstrated ability to provide psychosocial skills training and implement elements of a treatment plan.
  • Demonstrated ability to provide case management services for people with severe and persistent mental illness in compliance with confidentially policies.
  • Knowledge of community resources and treatment agencies enabling appropriate referrals for specific client needs.
  • Proficient in Microsoft Outlook and Word.  Ability to master proprietary software including electronic health record system and scheduling system required.
  • Requires access to a car, a valid driver's license, proof of current automobile insurance coverage, and verification of safe driving record from DMV.
  • Must be able to pass a DHS background check.


LifeWorks NW is a private, non-profit organization providing prevention, mental health, substance use treatment, and related social services to over 30,000 youths, adults, and older adults in Multnomah, Washington, and Clackamas counties. LifeWorks NW promotes a healthy community by providing quality and culturally responsive mental health and addiction services across the lifespan. Core values include Recovery and Relationships, Resilience, and Results. The four pillars of the strategic vision include Compassionate, Impactful Care, Holistic Health, Passionate Team, and Thriving Organization. Diversity, Equity, and Inclusion are critical to successfully achieving the mission. LifeWorks NW is committed to advancing our equity and inclusion work with an emphasis on ensuring an anti-racist organizational culture and practice.  We strive to continuously improve the cultural competence and cultural humility of LifeWorks NW, its staff, and its services to clients and consumers in all aspects including race, ethnicity, gender, gender expression, sexual orientation, socio-economic background and status, age, religion, veteran status, citizen status, and ability. LifeWorks NW creates and upholds a work environment that is respectful and inclusive for all. LifeWorks NW services are effective across cultural groups.

Equal Opportunity Employer 

www.lifeworksnw.org

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