LifeWorks NW is a private, non-profit
organization providing prevention, mental health, substance use treatment, and
related social services to youths, adults, and older adults in over fifteen
locations throughout Multnomah, Washington, and Clackamas counties. LifeWorks
NW promotes a healthy community by providing quality and culturally responsive
mental health and addiction services across the lifespan.
Our core values-Recovery and Relationships,
Resilience, and Results-inform the work we do. The four pillars of the
strategic vision include Compassionate, Impactful Care, Holistic Health,
Passionate Team, and Thriving Organization. Diversity, Equity, and Inclusion
are critical to successfully achieving the mission. We know that "life
works" when people get the help they need and are dedicated to changing
The Service Coordinator II
is responsible for
assessment, treatment planning, provision of supportive counseling, and
coordination of multiple service providers for client caseload. Clients are
adults with severe and persistent mental illness. Services are given in
clinical, community, and home based settings.
As a behavioral health organization, LifeWorks NW
employees are required to have had their COVID 19 vaccination (or have an
approved medical/religious exemption) per State of Oregon rules. Proof of COVID-19 vaccination is required upon
position is based out of LifeWorks NW's Beaverton site.
Pay/Benefits: $56,697 to $61,658 annual
salary, plus, Full benefits $1,000 sign-on bonus.
Responsibilities: (Must be able to be performed with or without
standards for documentation and work accuracy as defined in the Performance
Evaluation including timely completion of progress notes, assessments,
treatment plans, authorization requests.
standards as defined in the Performance Evaluation for direct service,
implementation and utilization of the clinical model, quality of clinical
practice and teamwork.
increases level of cultural sensitivity, awareness and competency. Actively
participates in a minimum of four hours of training related to cultural
effectiveness in working with diverse populations.
for client orientation including advising clients and significant other(s) of
the services offered through the program and recommend services.
for client evaluations and performs the initial intake interviews. Collects information about clients using interviews, case histories,
observational techniques, and other assessment methods. Identifies
psychological, emotional, or behavioral issues and diagnoses disorders. Identifies appropriate
treatment services. Notifies client and significant other(s) of diagnosis and
initial recommendations. Completes written narrative of evaluation and relevant
opening paperwork. Obtains necessary releases.
- Develops therapeutic
treatment plans based on clients' interests, abilities, strengths and needs.
Treatment plans will have measurable goals and objectives based on the
diagnosis and will specify type, frequency, intensity, and duration of therapy.
Treatment plans will be client driven and follow-ups will be completed on time,
assessing the quantity and quality of services provided, modifying plans and
diagnoses as necessary.
individual and group therapy, crisis intervention, medication training and
support, individual or group skills training, and treatment planning utilizing
interventions drawn from a variety of clinical and rehabilitation approaches as
needed by the client.
- Counsels individuals,
groups, or families to help them understand problems, define goals, and develop
realistic action plans. Common topics addressed include stress, poverty,
unemployment, substance abuse, physical abuse, rehabilitation, social adjustment,
child care, aging or family situations.
- Teaches clients socially
acceptable behavior, employing techniques such as behavior modification and
positive reinforcement. Encourages individuals and family members to develop
and use skills and strategies for confronting their problems in a constructive
assistance and support to clients with the job search process.
- Interact with clients to
assist them in gaining insight, defining goals, and planning action to achieve
effective personal, social, educational, and vocational development and
case-coordination by maintaining contact with other agencies, referral
source(s) and staff regarding client and significant other(s) involvement in
the client to the extent necessary, based on client's level of functioning, to
access needed services and resources.
Advocates on client's behalf. May attend the client's psychiatric
medical appointments, if clinically indicated.
- Reviews and evaluates
clients' progress in relation to measurable goals described in treatment plans
- Provides clients or family
members with information about mental health and addictions issues and about
available services and programs, making appropriate referrals when necessary.
- Reports any pertinent
information to the proper authorities in cases of endangerment, neglect, or
abuse of children, individuals with severe and persistent mental illness or the
- Act as client advocates to
coordinate required services or to resolve emergency problems in crisis
clinical support to clients with immediate and urgent needs.
assistance with ?team tasks' (taking responsibility in one particular area i.e.
arranging transportation).Serves as back-up for other staff when needed. May
serve as Clinician of the Day.
for record maintenance including providing appropriate treatment plans and
progress notes. Obtains pertinent
records from other treatment agencies. Track client involvement, follow-through
and progress in treatment activities. Completes all clinical forms records
including record opening and closing information, insurance authorization
information, Service Activity Logs (S/AL's),
treatment plans and progress notes in an electronic health record system
in a timely manner.
e-mail/voice mail daily/throughout the day, when working responds to contacts
within 48 hours.
in regular individual and team meetings with supervisor. Attends informational and clinical meetings
which may include all-agency meetings, team meetings, consultation meetings
with psychiatrist, intra-agency trainings, regular/periodic meetings with
transport clients in a personal or agency vehicle.
licensed clinicians may be requested to provide licensure supervision as part
of their regular position in compliance with the rules of their licensing
- Assisting and Caring for Clients - Providing personal
assistance, medical attention, emotional support, or other personal care to
clients. Responsible for rendering assistance in clean up duties which may
involve using the bodily fluids spill kit.
- Establishing and Maintaining Interpersonal Relationships - Developing
constructive and cooperative working relationships with others, and maintaining
them over time.
- Documenting/Recording Information - Entering, recording,
storing, or maintaining information in written or electronic form.
- Resolving Conflicts and Negotiating with Others - Handling complaints,
settling disputes, and resolving grievances and conflicts, or otherwise
negotiating with others.
- Thinking Creatively - Developing, designing, or creating new
applications, ideas, relationships or systems.
- Communicating with Supervisors, Peers and Outside
Organizations- Communicating with supervisors, co-workers and people outside the organization.
Representing the organization to customers, the public, government, and other
external sources. This information can be exchanged in person, in writing, or
by telephone or e-mail.
- Evaluating Information to Determine Compliance with
Standards - Using relevant information and individual judgment to determine whether
events or processes comply with laws, regulations, or standards.
- Organizing, Planning, and Prioritizing Work - Developing specific
goals and plans to prioritize, organize, and accomplish your work.
- Performing General Physical Activities - Performing physical
activities that require considerable use of arms and legs and moving the whole
body, such as standing, sitting, lifting up to and occasionally 25 - 50 lbs,
walking, reaching and twisting.
- Exposure to Environmental and/or Physical Hazards- May be exposed to
various conditions specific to each home including stairs, pets, allergens,
odors, alcohol or drug paraphernalia, and/or various other environmental
Qualifications: (Equivalent education
and/or experience may be substituted for qualifications. Requirements are representative of minimum
levels of knowledge, skills and/or abilities.
To perform this job successfully, the employee will possess the
abilities or aptitudes to perform each task proficiently.)
degree in Psychology, Counseling, Social Work or Mental Health Related field.
ability to conduct an assessment, including identifying precipitating events,
gathering histories of mental and physical health, alcohol and other drug use,
past mental health services and criminal justice contacts, assessing family,
social and working relationships and conducting a mental status examination;
complete a five-axis DSM diagnosis; write and supervise the implementation of
an Individual Service and Support Plan; and provide individual, family and/or
group therapy within the scope of their training.
ability to provide culturally-competent treatment services to diverse client
populations and maintain cooperative
working relationship in a culturally diverse environment.
of medications commonly used by client population.
computer skills including a functional knowledge of Microsoft Outlook and
Word. Ability to master proprietary software including electronic health
access to car, valid driver's license.
If transporting client will need proof of current automobile insurance
coverage and verification of safe driving record from DMV.
- Ability to
perform essential functions of job without creating a direct threat to the
safety of self or others.
- Therapy and Counseling - Knowledge of principles, methods, and
procedures for diagnosis, treatment, rehabilitation, and
counseling. Familiarity of applications of evidence based practices
appropriate to client population.
- English Language - Knowledge of the structure and content of
the English language including the meaning and spelling of words, rules of
composition, and grammar.
- Customer Service - Knowledge of theories
and methods for actively listening to clients, maintaining a professional
demeanor in stressful situations and involving the client when possible in all
phases of service provision.
- Law and Government - Knowledge of laws,
legal codes and court procedures as it applies to mental health and the
- Active Listening - Giving full attention to what other people
are saying, taking time to understand the points being made, asking questions
as appropriate, and not interrupting at inappropriate times.
- Social Perceptiveness - Being aware of others' reactions and
understanding why they react as they do.
- Speaking - Talking to others to convey information
- Critical Thinking - Using logic and reasoning to identify the
strengths and weaknesses of alternative solutions, conclusions or approaches to
- Negotiation - Bringing others together and trying to
- Service Orientation - Actively looking for ways to help people.
- Monitoring - Monitoring/Assessing performance of
yourself, other individuals, or organizations to make improvements or take
- Active Learning - Understanding the implications of new
information for both current and future problem-solving and decision-making.
- Reading Comprehension - Understanding written sentences and
paragraphs in work related documents.
- Oral Expression - The ability to communicate information and
ideas in speaking so others will understand.
- Inductive Reasoning - The ability to combine pieces of information
to form general rules or conclusions (includes finding a relationship among
seemingly unrelated events).
- Problem Sensitivity - The ability to tell when something is wrong
or is likely to go wrong. It does not involve solving the problem, only recognizing
there is a problem.
- Deductive Reasoning - The ability to apply general rules to
specific problems to produce answers that make sense.
- Written Expression - The ability to communicate information and
ideas in writing so others will understand.
Equal Opportunity Employer
Drug Free/Tobacco Free Site 01/09