Family Advocate 431

LifeWorks NW is a private, non-profit organization providing prevention, mental health, substance use treatment, and related social services to over 30,000 youths, adults, and older adults in Multnomah, Washington, and Clackamas counties. LifeWorks NW promotes a healthy community by providing quality and culturally responsive mental health and addiction services across the lifespan. Core values include Recovery and Relationships, Resilience, and Results. The four pillars of the strategic vision include Compassionate, Impactful Care, Holistic Health, Passionate Team, and Thriving Organization. Diversity, Equity, and Inclusion are critical to successfully achieving the mission. LifeWorks NW is committed to advancing our equity and inclusion work with an emphasis on ensuring an anti-racist organizational culture and practice.  We strive to continuously improve the cultural competence and cultural humility of LifeWorks NW, its staff, and its services to clients and consumers in all aspects including race, ethnicity, gender, gender expression, sexual orientation, socio-economic background and status, age, religion, veteran status, citizen status, and ability. LifeWorks NW creates and upholds a work environment that is respectful and inclusive for all. LifeWorks NW services are effective across cultural groups.

The Family Advocate position provides limited skills training and support services in the clients' home to help families work toward harmony; learn to support each other through everyday challenges and to reach everyday goals. 

Days/Hours: This is a full-time position working 40 hours per week. Specific days/hours fluctuates depending on client needs. 

Location: This is a community-based position. When not visiting client families in the community, this position will be working in a Multnomah County office (Portland metro area). On rare occasions (maybe an hour a week) this position will work out of a Lifeworks NW office in Multnomah County. 

Pay/Benefits: $19.95 to $21.70 per hour. May receive an additional amount for langage fluency skills (other than English). Full Benefits Included

Essential Responsibilities. 

  • Meets productivity standards including face to face contact with clients and maintaining a full case load (while there are Covid restrictions: virtual and phone visits may be done per agency guidelines).
  • Continually increases level of cultural sensitivity, awareness and competency.
  • Provides skills training, parent education, and support services in the home. Plans and coordinates lessons for each session.
  • Help families recognize their personal strengths and develops a plan of action to address areas in which they want to improve. Consults with supervisor on cases involving potential domestic abuse or other family problems affecting clients' development.
  • Links families with community resources. Collaborates with community partners.
  • Uses program outcome measures as assigned.
  • Maintains chart notes related to external contracts, tracks client's involvement, follow-through and progress in program activities. Documents and maintains client records to ensure compliance with agency and contract guidelines and confidentiality. Completes documentation in an electronic health records system and scheduling program within agency specified timelines.
  • Travels between sites and in the community.


  • This program works with many diverse families within the community. One of the most common languages is Arabic. Bilingual (English/Arabic) fluency skills preferred, but not required. 
  • Bachelor's degree in Psychology, Counseling, Social work, or related field or a minimum of 3 years of prior experience with the related population.
  • Additional 2 years of specific experience providing skills training or related services to high-risk families.
  • Demonstrated ability to communicate effectively; understand mental health assessment, treatment and service terminology and individual, group, family and other counseling techniques; program policies and procedures for services and supports identified in an Individual Services and Supports Plan.
  • Demonstrated ability to provide culturally-competent treatment services to diverse client populations and maintain a cooperative working relationship with others in a culturally diverse environment.
  • Demonstrated ability to provide case management services and compliance with confidentially in accordance with federal, state and/or funding source requirements.
  • Knowledge of community resources and treatment agencies enabling appropriate referrals for specific client needs.
  • Proficient in Microsoft Outlook and Word. Ability to master proprietary software including electronic health record system required.

Equal Opportunity Employer 

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