Resident and Community Services Coordinator/QMHA 620

The Resident and Community Services Coordinator (RSC) position is part of a partnership between Home Forward, IPM and Lifeworks NW. 

Position plans, coordinates and provides resident, family, community service, community building, and social and educational services to improve the stability, quality of community life, and wellness of individuals and families. Duties are site or program based, vary with site or program needs, and may include, for example,  assess the needs of individuals and families in order to provide referrals to community service providers and partners; provide ongoing case coordination and resident communications; collaborate with site management staff, landlords and other key housing staff to ensure all services are coordinated effectively and consistently; respond to and intervene in resident problems and crises, create, develop, and implement community, organization, and program initiatives; and create and implement resident initiatives designed to build leadership and promote inclusion in the development of communities.

This position is located in NE Portland area.

Days/hours: This is a part-time position working 24 hours per week.

Pay/Benefits: $19.95 to $21.70 per hour. Pro-rated benefits

Essential Responsibilities: 

  • Collaborate with property management staff, service providers, and other agency staff to ensure all services are coordinated effectively and consistently
  • Respond to and intervene in resident problems and crises identified by housing staff and residents.
  • Assist residents in understanding the conditions of their lease to support them in maintaining their housing.
  • Provide and/or coordinate orientation and informational sessions on community programs; provide support, counseling and technical assistance to program participants.
  • Serve as a principal resource on designated programs, partnerships and/or processes. Responsible for specialty areas and assisting supervisory personnel in program development, implementation and refinement.
  • Meets standards for documentation and work accuracy as defined in the Performance Evaluation including timely completion of notes entered into Family Metrics.
  • Research, compile, and analyze data and information for special projects and reports; collect and assemble data and background materials; prepare outlines, reports, and other documents.
  • Plan, coordinate and oversee an array of social, educational, and community services for residents to improve the stability, quality of community life and wellness of families in clean and sober housing.
  • Complete needs assessment of residents and link with service providers and community resources for further assessment and long-term service delivery.
  • Provide referrals to area service providers and partners, with an emphasis on optimal use of community resources and resident independence in identifying and building support networks
  • Provide ongoing case coordination and communications for residents to improve their housing stability, health and safety and progress towards self-sufficiency; determine additional needs or changes in service or care requirements; respond to questions and inquiries from residents and assist when crises occur.
  • Establish and maintain linkages between residents, family members, housing staff, health resources, and community and service agencies to address needs or issues.
  • Perform relocation planning and manage referral follow-ups to coordinate getting into new or provisional locations.
  • Perform community outreach functions such as creating flyers, conducting door to door surveys, or planning and implementing events designed to bring together residents, expand public awareness and encourage participation in the program.
  • Create, develop, and implement community initiatives designed to promote community livability, and assist residents in building informal support networks with other residents, family, friends and the community.
  • Advise, mentor, and train residents, individually or in a classroom or other setting, on housing and community issues such as planning household budgets and landlord/tenant concerns.
  • Support resident and community councils, activity committees and other resident and community driven activities.
  • Coordinate use of various facilities for training activities; contact and obtain speakers for workshops; coordinate provision of program support and equipment.
  • Serve as an advocate for Home Forward residents requiring assistance in various areas; research resources for resident populations and individuals.
  • Create and implement resident initiatives designed to promote and build leadership and inclusion in the development of the community.
  • Build and maintain effective partnerships with appropriate local, State, community and faith-based organizations to maximize resident access to all available services.
  • Collaborate with community, business partners, colleges, and residents, to share resources including partnering on outreach events, solicitation of donations, and opportunities for the joint distribution of information.
  • Create and help to establish volunteer and other support programs with service organizations in the community and assist residents to build informal support networks with other residents, family and friends.
  • Review and audit the work of volunteers for accuracy, proper work methods, techniques and compliance with applicable standards and specifications.
  • Monitor resident, program, and agency performance; produce quarterly reports or program outcomes; recommend and implement modifications to systems and procedures to improve program efficiency or performance.
  • Develop and maintain a variety of files and records, including resident logs confidential files and case notes; monthly and quarterly reports to meet funding, grant and/or agency requirements.
  • Attend and participate in internal and external meetings, including professional group meetings and trainings. Stay abreast of new trends in the field of resident services, fair housing, community building, and social work.
  • Participates in regular individual and team meetings with supervisor providing written and verbal reports to supervisor regarding residents of concern. Attends informational and clinical meetings which may include all-agency meetings, team meetings, consultation meetings with psychiatrist, intra-agency trainings, etc.
  • Perform a wide variety of complex and responsible support activities for projects, work groups or agency initiatives.
  • Checks e-mail/voice mail daily/throughout the day when working responding to contacts within 48 hours for routine matters (urgent matters may require a more immediate response).
  • Transports clients in personal or agency vehicles and travels between sites or in the community.
  • Perform related duties and responsibilities as assigned.


  • Bachelor's degree in Psychology, Counseling, Social Work or a mental health related field OR a minimum of 3 years of prior experience with the related population in the counseling field.
  • This position requires a valid and active QMHA credential certification through MHACBO upon hire. 
  • Have knowledge, skills, and abilities demonstrating competence in:  substance use disorders, community recovery resource; program policies and procedures for client case management and record keeping; and accountability for recording information in the client files assigned to them consistent with those policies and procedures.  Should be familiar with theory or concepts of prevention.
  • Demonstrated ability to provide culturally-competent services to diverse client populations and maintain a cooperative working relationship with others in a culturally diverse environment
  • Knowledge of community resources and treatment agencies enabling appropriate referrals for specific client needs.
  • Conduct home visits to accommodate various limitations of clients.
  • Allocate limited time and resources in a cost and result effective manner.
  • Preferred: Knowledge of fair housing rules and regulations.
  • Proficient in Microsoft Outlook, Excel, and Word.  Ability to master proprietary software including electronic health record system and scheduling system required.
  • Will occasionally drive a resident in a personal and/or LifeWorks NW vehicle. Requires a valid driver's license and ability to meet LifeWorks NW's driving requirements. If driving a personal vehicle, must also provide proof of current automobile insurance coverage, 
  • Must be able to pass a DHS background check. 

LifeWorks NW is a private, non-profit organization providing prevention, mental health, substance use treatment, and related social services to over 30,000 youths, adults, and older adults in Multnomah, Washington, and Clackamas counties. LifeWorks NW promotes a healthy community by providing quality and culturally responsive mental health and addiction services across the lifespan. Core values include Recovery and Relationships, Resilience, and Results. The four pillars of the strategic vision include Compassionate, Impactful Care, Holistic Health, Passionate Team, and Thriving Organization. Diversity, Equity, and Inclusion are critical to successfully achieving the mission. LifeWorks NW is committed to advancing our equity and inclusion work with an emphasis on ensuring an anti-racist organizational culture and practice.  We strive to continuously improve the cultural competence and cultural humility of LifeWorks NW, its staff, and its services to clients and consumers in all aspects including race, ethnicity, gender, gender expression, sexual orientation, socio-economic background and status, age, religion, veteran status, citizen status, and ability. LifeWorks NW creates and upholds a work environment that is respectful and inclusive for all. LifeWorks NW services are effective across cultural groups.

Equal Opportunity Employer 

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